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Cisco 300-810 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Application Clients25%- Deployment and configuration
  • 1. Cisco Jabber
    • 2. Webex App
      • 3. Client policies and settings
        - Integration and features
        • 1. Voice and video features
          • 2. Presence integration
            • 3. Mobility and remote access
              - Troubleshooting
              • 1. Media quality issues
                • 2. Login and connectivity issues
                  • 3. Feature availability problems
                    Topic 2: Cisco Unified IM and Presence30%- Troubleshooting
                    • 1. High availability failures
                      • 2. XMPP issues
                        • 3. Notification service problems
                          • 4. Calendar integration errors
                            • 5. Federation connectivity
                              - Configuration
                              • 1. Persistent chat
                                • 2. Federation configuration (XMPP, SIP)
                                  • 3. Centralized deployment
                                    • 4. High availability
                                      • 5. Apple Push Notification Service
                                        • 6. Calendar integration
                                          Topic 3: Cisco Unity Connection and Cisco Unity Express30%- Management and maintenance
                                          • 1. Integration with CUCM
                                            • 2. Backup and restore
                                              • 3. User and mailbox management
                                                - Deployment and configuration
                                                • 1. System setup and integration
                                                  • 2. High availability and redundancy
                                                    • 3. Voice mail configuration
                                                      • 4. IVR implementation
                                                        - Troubleshooting
                                                        • 1. Integration faults
                                                          • 2. Call routing issues
                                                            • 3. Message delivery problems
                                                              Topic 4: Single Sign-On (SSO) for Collaboration Applications15%- SAML SSO login process flow
                                                              - SSO types in collaboration environment
                                                              • 1. Integrated Windows AD
                                                                • 2. Smart card authentication
                                                                  • 3. Kerberos
                                                                    - SAML 2.0 components
                                                                    • 1. Profiles
                                                                      • 2. Protocol
                                                                        • 3. Assertion
                                                                          • 4. Binding

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                                                                            Cisco Implementing Cisco Collaboration Applications Sample Questions (Q140-Q145):

                                                                            NEW QUESTION # 140
                                                                            Refer to the exhibit A collaboration engineer is configuring Jabber for Windows in softphone mode inside the corporate firewall The engineer initially tests the dient by manually setting the account type and the login server domain name Everything works as expected Next the engineer resets Jabber and attempts to log in using automatic settings and receives an error Which two items must be modified to resolve the issue? (Choose two.)

                                                                            Answer: C,E


                                                                            NEW QUESTION # 141
                                                                            After integrating Cisco Unity Express with Cisco Unified Communications Manager Express, users report that the system does not respond to their digit presses. Which two configuration snippets resolve this issue?
                                                                            (Choose two.)

                                                                            Answer: B,D


                                                                            NEW QUESTION # 142
                                                                            Which statement describes a role of AXL communications in the BLF Plug-in Service of the Cisco Unified Attendant Console?

                                                                            Answer: D

                                                                            Explanation:
                                                                            "Part of the Cisco Unified Attendant Console Advanced BLF Plug-in service known as Device Resolution Manager (DRM) uses AXL to communicate with Cisco Unified Communications Manager. The AXL communications enable DRM to resolve the BLFs of operator and system devices, and to synchronize system devices within the Cisco Unified Communications Manager database."
                                                                            https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/cuaca/12_0_4/admin_guide/CUACA_AG_


                                                                            NEW QUESTION # 143
                                                                            Refer to the exhibit.

                                                                            A Jabber user is unable to access voicemail. During troubleshooting, an administrator captures this screenshot. What are the two ways to resolve this issue? (Choose two.)

                                                                            Answer: B,D

                                                                            Explanation:
                                                                            Check if "OAuth with Refresh Login Flow" is enabled on Cisco Unity Connection but disabled in Cisco UCM.


                                                                            NEW QUESTION # 144
                                                                            A company that wants to deploy Cisco Jabber is deciding whether to use UDS or EDI for contact resolution.
                                                                            Which two pieces of information should the company consider? (Choose two.)

                                                                            Answer: A,B


                                                                            NEW QUESTION # 145
                                                                            ......

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