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| Section | Weight | Objectives |
|---|
| Topic 1: Application Clients | 25% | - Deployment and configuration
- 1. Cisco Jabber
- 2. Webex App
- 3. Client policies and settings
- Integration and features
- 1. Voice and video features
- 2. Presence integration
- 3. Mobility and remote access
- Troubleshooting
- 1. Media quality issues
- 2. Login and connectivity issues
- 3. Feature availability problems
|
| Topic 2: Cisco Unified IM and Presence | 30% | - Troubleshooting
- 1. High availability failures
- 2. XMPP issues
- 3. Notification service problems
- 4. Calendar integration errors
- 5. Federation connectivity
- Configuration
- 1. Persistent chat
- 2. Federation configuration (XMPP, SIP)
- 3. Centralized deployment
- 4. High availability
- 5. Apple Push Notification Service
- 6. Calendar integration
|
| Topic 3: Cisco Unity Connection and Cisco Unity Express | 30% | - Management and maintenance
- 1. Integration with CUCM
- 2. Backup and restore
- 3. User and mailbox management
- Deployment and configuration
- 1. System setup and integration
- 2. High availability and redundancy
- 3. Voice mail configuration
- 4. IVR implementation
- Troubleshooting
- 1. Integration faults
- 2. Call routing issues
- 3. Message delivery problems
|
| Topic 4: Single Sign-On (SSO) for Collaboration Applications | 15% | - SAML SSO login process flow - SSO types in collaboration environment
- 1. Integrated Windows AD
- 2. Smart card authentication
- 3. Kerberos
- SAML 2.0 components
- 1. Profiles
- 2. Protocol
- 3. Assertion
- 4. Binding
|
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Cisco Implementing Cisco Collaboration Applications Sample Questions (Q140-Q145):
NEW QUESTION # 140
Refer to the exhibit A collaboration engineer is configuring Jabber for Windows in softphone mode inside the corporate firewall The engineer initially tests the dient by manually setting the account type and the login server domain name Everything works as expected Next the engineer resets Jabber and attempts to log in using automatic settings and receives an error Which two items must be modified to resolve the issue? (Choose two.)
- A. DNS SRV record for _collab-edge
- B. domain portion of the login email
- C. DNS SRV record for_cisco-uds
- D. username portion of the login email
- E. DNS A record for _cisco-uds
Answer: C,E
NEW QUESTION # 141
After integrating Cisco Unity Express with Cisco Unified Communications Manager Express, users report that the system does not respond to their digit presses. Which two configuration snippets resolve this issue?
(Choose two.)
- A. dial-peer voice 6800 voip destination-pattern 5... session protocol sipv2 session target ipv4:10.3.6.127 dtmf-relay sip-kpml codec g711ulaw
- B. dial-peer voice 6800 voip destination-pattern 5... session protocol sipv2 session target ipv4:10.3.6.127 dtmf-relay sip-notify codec g711ulaw
- C. dial-peer voice 6800 voip destination-pattern 5... session protocol sipv2 session target ipv4:10.3.6.127 dtmf-relay sip-notify codec g729r8
- D. dial-peer voice 6800 voip destination-pattern 5... session protocol sipv2 session target ipv4:10.3.6.127 dtmf-relay rtp-nte codec g711ulaw
- E. dial-peer voice 6800 voip destination-pattern 5... session protocol sipv2 session target ipv4:10.3.6.127 dtmf-relay sip-kpml codec g729r8
Answer: B,D
NEW QUESTION # 142
Which statement describes a role of AXL communications in the BLF Plug-in Service of the Cisco Unified Attendant Console?
- A. The AXL communications is required after installation to verify that the specified CTI manager or managers and Cisco Unified CM versions.
- B. The AXL communications allow registered attendants to log in to Cisco Unified Communications Manager and receive calls.
- C. The AXL communications is required after installation to verify that the specified CTI manager or managers and Cisco Unified Attendant Console versions match.
- D. The AXL communications enable Device Resolution Manager to resolve the device statuses of operator and system devices.
Answer: D
Explanation:
"Part of the Cisco Unified Attendant Console Advanced BLF Plug-in service known as Device Resolution Manager (DRM) uses AXL to communicate with Cisco Unified Communications Manager. The AXL communications enable DRM to resolve the BLFs of operator and system devices, and to synchronize system devices within the Cisco Unified Communications Manager database."
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/cuaca/12_0_4/admin_guide/CUACA_AG_
NEW QUESTION # 143
Refer to the exhibit.

A Jabber user is unable to access voicemail. During troubleshooting, an administrator captures this screenshot. What are the two ways to resolve this issue? (Choose two.)
- A. Make sure the Jabber service profile created in Cisco UCM contains Unity Connection UC service with a voicemail server configured.
- B. Ensure the user is not locally created on Cisco Unity Connection with a password expiring separately from the password that is used for Jabber.
- C. Ask an administrator to create an account for this user in Cisco Unity Connection but remove the Unity Connection UC service from the Cisco UCM Jabber service profile.
- D. Ask the user to click on the Connect to a device" button and use the correct username and password.
Answer: B,D
Explanation:
Check if "OAuth with Refresh Login Flow" is enabled on Cisco Unity Connection but disabled in Cisco UCM.
NEW QUESTION # 144
A company that wants to deploy Cisco Jabber is deciding whether to use UDS or EDI for contact resolution.
Which two pieces of information should the company consider? (Choose two.)
- A. Cisco Unified Communication Manager needs to be integrated with the LDAP server through both UDS and EDI.
- B. EDI uses native Windows APIs to retrieve contact data from the directory service.
- C. With EDI, Active Directory is the only LDAP server that can be used.
- D. EDI is the contact source that is used for Cisco Expressway Mobile and Remote Access.
- E. SSO cannot be used with UDS.
Answer: A,B
NEW QUESTION # 145
......
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