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SAP C_C4HCX Exam Syllabus Topics:

SectionObjectives
Topic 1: SAP Sales Cloud & Service Cloud- Customer service management processes
- Omnichannel engagement scenarios
- Sales process automation and CRM capabilities
Topic 2: Integration and Extensibility- API management and event-driven architecture
- SAP Integration Suite concepts
- Extensibility options in SAP CX solutions
Topic 3: SAP Customer Experience Architecture- Composable enterprise and CX strategy
- End-to-end CX architecture principles
- SAP CX solution integration landscape
Topic 4: SAP Commerce Cloud- Storefront and personalization concepts
- Extension and integration mechanisms
- Product content and catalog management
Topic 5: SAP Marketing Cloud- Personalization and journey orchestration
- Campaign management and orchestration
- Customer data and segmentation
Topic 6: Security and Identity Management- Data protection and compliance in CX solutions
- Authentication and authorization concepts

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q81-Q86):

NEW QUESTION # 81
You want to enhance a specific standard business context in SAP Marketing Cloud.
Which in-app features are available for enhancements?
Note: There are 2 correct answers to this question.

Answer: B,D


NEW QUESTION # 82
Which of the following SAP AI Services can be used to extend SAP applications?
Note: There are 3 correct answers to this question.

Answer: A,C,D


NEW QUESTION # 83
Which of the following are key features of SAP Customer Identity and Access Management for B2B solutions exclusively?
Note: There are 3 correct answers to this question.

Answer: B,C,D


NEW QUESTION # 84
You are executing the Lead to Cash end-to-end process for a discrete industry customer.
Which of the following subprocesses would you evaluate?
Note: There are 3 correct answers to this question.

Answer: A,C,D


NEW QUESTION # 85
Which of the following are guiding principles of SAP Master Data Integration?
Note: There are 2 correct answers to this question.

Answer: A,D


NEW QUESTION # 86
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