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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Governance of Enterprise IT | 40% | - Governance Frameworks
|
| Topic 2: IT Resources | 15% | - Resource Optimization
|
| Topic 3: Benefits Realization | 26% | - Value Delivery
|
| Topic 4: Risk Optimization | 19% | - Risk Governance
|
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647. Frage
An enterprise is planning to outsource data processing for personally identifiable information (Pll). When is the MOST appropriate time to define the requirements for security and privacy of information?
Antwort: A
648. Frage
Results of an enterprise's customer survey indicate customers prefer using mobile applications. However, this same survey shows the enterprise's mobile applications are considered inferior compared to legacy browser-based applications. Which of the following should be the FIRST step in creating an effective long-term mobile application strategy?
Antwort: D
Begründung:
The first step in creating an effective long-term mobile application strategy is to identify the business requirements concerning mobile applications. Business requirements are the needs, expectations, and objectives of the business stakeholders and customers for a product or service. Business requirements can help to define the scope, purpose, value, and quality of the mobile applications, as well as to align them with the business strategy and goals12.
By identifying the business requirements concerning mobile applications, the enterprise can understand what the customers want and need from the mobile applications, what problems or pain points they are facing with the current applications, what features or functions they are looking for or missing, what benefits or outcomes they are expecting or measuring, and what preferences or feedback they have for improving the mobile applications12.
Identifying the business requirements concerning mobile applications can also help the enterprise to prioritize and plan the development, testing, and deployment of the mobile applications, by using criteria such as feasibility, suitability, scalability, security, compliance, etc. Identifying the business requirements concerning mobile applications can also help the enterprise to monitor and evaluate the performance and satisfaction of the mobile applications, by using metrics, indicators, and reports12.
Therefore, identifying the business requirements concerning mobile applications is the first step in creating an effective long-term mobile application strategy. This can help the enterprise to deliver mobile applications that meet or exceed the customer expectations and requirements, and that are superior to the legacy browser-based applications. References: Business Requirements: Definition & Best Practices. How to Write a Business Requirements Document: A Comprehensive Guide.
649. Frage
The PRIMARY reason for implementing an IT governance program in an enterprise is to
Antwort: D
Begründung:
IT governance is a formal framework that provides a structure for organizations to ensure that IT investments support business objectives. IT governance helps align IT and business strategies, manage IT risks and benefits, and deliver value to key stakeholders. One of the main objectives of IT governance is to balance the demand for information and the ability to deliver it in an effective and efficient manner. Reference:= CGEIT Review Manual 2023, Chapter 1: Framework for the Governance of Enterprise IT, page 8 CGEIT Review Questions, Answers & Explanations Manual 2023, Question 277, page 65
650. Frage
Which of the following will BEST enable an IT steering committee to monitor the achievement of overall IT objectives on a continuous basis?
Antwort: B
Begründung:
Key performance indicators (KPIs) are the best way to enable an IT steering committee to monitor the achievement of overall IT objectives on a continuous basis, as they are metrics that measure the progress and outcomes of IT activities, processes, and projects in relation to the enterprise's vision, strategy, and goals. KPIs can help the IT steering committee to assess and communicate the effectiveness and efficiency of IT operations, services, and initiatives, as well as their contribution to customer satisfaction, business value, and innovation. KPIs can also help the IT steering committee to identify and address any issues or gaps in IT performance or alignment, as well as to evaluate and improve the IT governance and management practices. Performance Measurement Metrics for IT Governance provides an overview of KPIs and their benefits for IT governance.
Defined service level agreements (SLAs), project portfolio dashboards, and IT user survey results are also useful ways to monitor the achievement of overall IT objectives, but they are not the best way. Defined SLAs are contracts that specify the scope, standards, and expectations of IT service delivery, as well as the roles, responsibilities, and rights of both the service provider and the service recipient. Defined SLAs can help ensure that the IT services meet the quality and availability requirements of the business units, as well as monitor and measure the service performance and compliance. Project portfolio dashboards are tools that display the status, progress, and performance of IT projects in a graphical or visual way. Project portfolio dashboards can help track and communicate the key information and data about IT projects, such as scope, schedule, budget, risks, or issues. IT user survey results are feedback or opinions collected from the end users of IT systems or services through questionnaires or interviews. IT user survey results can help gauge and improve the user satisfaction and experience with IT systems or services, as well as identify and address any user needs or expectations.
651. Frage
Which of the following aspects of IT governance BEST addresses the potential intellectual property implications of a cloud service provider having a database in another country?
Antwort: C
652. Frage
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