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| Section | Objectives |
|---|---|
| Sales and Marketing Applications | |
| Productivity and Collaboration | |
| Setup and Configuration | |
| Security and Access | |
| Data and Analytics | |
| Service and Support Applications | |
| Workflow and Process Automation | |
| Object Manager and Lightning App Builder | |
| Data Management |
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NEW QUESTION # 176
An Administrator at DreamHouse Realty wants an easier way to assign an agent capacity and skill set. Which feature should the administrator enable to meet this requirement?
Answer: B
Explanation:
Explanation
To assign agent capacity and skill set, the administrator should enable Omni-Channel, which is a feature that allows agents to work on multiple cases or chats at once based on their availability and expertise.
Omni-Channel can route work items to agents based on their predefined capacity and skills, ensuring that they are working on the right tasks at the right time. Knowledge Management, Escalation Rules, and Territory Management are not related to agent capacity and skill set. References:
https://help.salesforce.com/s/articleView?id=sf.omnichannel_overview.htm&type=5
NEW QUESTION # 177
Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked administrator to help sales reps prioritize and close more deals.
the administrator configure to help with these issues?
Answer: C
Explanation:
Explanation
To help sales reps prioritize and close more deals, the administrator should use Einstein Opportunity Scoring, which is a feature that assigns each opportunity a score from 1 to 99 based on how likely it is to be won. The score is calculated using historical data and machine learning models, and can help reps focus on the most promising opportunities and take actions to improve their chances of winning. Einstein Activity Capture, Einstein Search Personalization, and Einstein Lead Scoring are not related to opportunity management.
References: https://help.salesforce.com/s/articleView?id=sf.einstein_sales_oppty_scoring.htm&type=5
NEW QUESTION # 178
Clod Kicks has a screen flow with two questions on the same screen, but only one is necessary at a time. The administrator has been asked to show only the questions that is needed.
How should an administrator complete this?
Answer: B
Explanation:
Explanation
Conditional visibility is a feature that allows administrators to show or hide screen components in a flow based on certain conditions or criteria. For example, conditional visibility can show only one questionon a screen depending on the value of another field or variable. Conditional visibility consists of one or more rules that define when to show or hide a component based on an expression that evaluates to true or false. In this case, the administrator can use conditional visibility to hide the unnecessary question on the screen flow based on the scenario.
References:https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_screencmp.htm&type=5
NEW QUESTION # 179
An administrator at Northern Trail Outfitters is unable to add a new user in salesforce.
What could cause this issue?
Answer: C
Explanation:
Explanation
One of the possible reasons why an administrator is unable to add a new user in Salesforce is that the username is already in use by another user in any Salesforce org. Usernames must be globally unique across all Salesforce orgs, so the administrator needs to choose a different username for the new user. References:
https://help.salesforce.com/s/articleView?id=sf.users_add.htm&type=5
NEW QUESTION # 180
An administrator is building a Lightning app and sees a message that a My Domain must be set up first.
What should the administrator take into consideration when enabling My Domain?
Answer: B
Explanation:
Explanation
My Domain is a feature that allows administrators to create a custom domain name for their Salesforce org that replaces their instance URL (such as na35.salesforce.com). My Domain provides benefits suchas improved security; enhanced branding; faster navigation; access to Lightning components; etc. However, one of the considerations when enabling My Domain is that it changes how users log in to Salesforce - instead of using their instance URL login (suchas login.salesforce.com), they have to use their My Domain login (such as mydomain.my.salesforce.com). This applies to all internal and external users who access Salesforce via web browser or mobile app.
References:https://help.salesforce.com/s/articleView?id=sf.domain_name_overview.htm&type=5
NEW QUESTION # 181
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