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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Service Management Key Concepts	- Service Relationships - Value and Value Co-creation - Service Offerings
Topic 2: The Four Dimensions of Service Management	- Value Streams and Processes - Partners and Suppliers - Organizations and People - Information and Technology
Topic 3: ITIL Service Value System (SVS)	- Governance - Continual Improvement - Service Value Chain - Guiding Principles - Practices Overview

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EXIN ITILFND_V4 Torrent | Free Download Study ITILFND_V4 Demo: ITIL 4 Foundation

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EXIN ITIL 4 Foundation Sample Questions (Q329-Q334):

NEW QUESTION # 329
Which practice has a purpose that includes ensuring that risks have been properly assessed?

A. Service level management
B. Service configuration management
C. Change control
D. Problem management

Answer: C

NEW QUESTION # 330
Which 'service level management' activity helps staff to deliver a more business-focused service?

A. Using complex technical terminology in service level agreements (SLAs)
B. Measuring low-level operational activities
C. Creating targets based on the percentage of uptime of a service
D. Understanding the ongoing requirements of customers

Answer: D

NEW QUESTION # 331
Which is MOST LIKELY to be achieved by following a detailed procedure?

A. Assessing a change
B. Investigating a problem
C. Managing a service request
D. Resolving an incident

Answer: C

NEW QUESTION # 332
Which statement about metrics is CORRECT?

A. Technology metrics can be used to measure component performance and availability
B. Technology metrics can be used to determine the overall health of a process
C. Process metrics can be used to measure end-to-end service performance
D. Process metrics can be used to measure the utilization of a supplier's network

Answer: A

NEW QUESTION # 333
What impact does automation have on a service desk?

A. Increased phone contact and a reduced ability to focus on user experience
B. Less low level work and a greater ability to focus on user experience
C. Ability to work from a single centralized location
D. Ability to work from multiple locations, geographically dispersed

Answer: B

NEW QUESTION # 334
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