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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Customization, Productivity and Analytics	10%	- SmartText, hotkeys and audit features - Application Composer and extensions - OTBI reporting and integration basics
Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access
Service Request Management	25%	- SR categories, assignment rules and routing - SR creation, lifecycle and processing - Milestones and action plans - Service catalog and entitlements
Fusion Service Overview and Setup	15%	- Security model, roles and access control - Service configuration basics - Functional Setup Manager (FSM) usage
Digital Customer Service (DCS)	20%	- DCS architecture and deployment - Themes, templates and page customization - Authentication, profiles and security
Omnichannel Communications	15%	- Media toolbar and agent notifications - Work routing and queue setup - Email, chat and CTI configuration

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q61-Q66):

NEW QUESTION # 61
Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A. Choose all optional result columns.
B. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
C. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
D. Do not choose any optional criteria columns.

Answer: B,C,D

NEW QUESTION # 62
Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

A. In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.
B. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
C. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
D. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.

Answer: C

NEW QUESTION # 63
Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A. It requires the use of a sandbox to modify the fields associated with standard and custom objects.
B. It allows edits to dashboard pages.
C. It requires proper permissions to use the tools and additional permissions to edit the desired object.
D. In includes a preview option for all standard and custom object pages.

Answer: A

NEW QUESTION # 64
Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

A. Click the Show Advanced Search icon.
B. In Advanced Search, select Action > Update.
C. Change the section identified with Status = New
D. In Advanced Search, confirm Record Set = Assigned to Me.
E. In Advanced Search, save and select the "Set as Default" box.
F. In Advanced Search, Add Channel Type = Web.

Answer: A,C,D,E,F

NEW QUESTION # 65
What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A. Add product ID(s) to the database component.
B. Configure products groups and product items in Engagement Cloud.
C. Add images as the product image will not be pulled from Engagement Cloud.
D. Add the Product object to your DCS application.

Answer: A,B,D

NEW QUESTION # 66
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