Oracle Fusion Service 2026 Implementation Professional cexamkiller Praxis Dumps & 1Z0-1064-26 Test Training Überprüfungen

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Data Migration and Integration	- Data import/export 1. Import Management tool 2. FBDI import
Topic 2: Work Assignment and Routing	- Queues and assignment rules 1. Assignment rules based on SR attributes 2. Agent capacity and availability 3. Queue configuration - Omnichannel routing 1. Work starvation prevention 2. Cross-channel workload distribution
Topic 3: Notifications, Emails, and Interactions	- Notifications and collaboration 1. Internal collaboration tools 2. In-app notifications - Email processing 1. Email templates and interaction tracking 2. Inbound/outbound email channels
Topic 4: Productivity and Contact Center Tools	- Agent productivity tools 1. Hotkeys and shortcuts 2. SmartText configuration 3. Dashboards and analytics
Topic 5: Managing and Extending Service Requests	- Application Composer extensions 1. Object workflows 2. Custom objects and fields 3. Groovy scripting for business logic - Service Request configuration and lifecycle management 1. Service catalog and category hierarchy 2. User and role management 3. Profile options and system configuration 4. Scheduled processes and automation 5. SR outcomes and resolutions
Topic 6: Redwood UX and AI Features	- Redwood interface configuration 1. Activities timeline 2. Workflow implementation platform - AI capabilities 1. Knowledge recommendations 2. SR classification AI
Topic 7: Customer Entitlements and Action Plans	- Action Plans 1. Execution within service requests 2. Action plan templates - Entitlements and SLAs 1. Milestones and operating calendars 2. Notifications and performance tracking 3. Coverage and service tiers
Topic 8: Computer Telephony Integration (CTI)	- Telephony integration setup 1. Redwood CTI toolbar setup 2. Screen pop functionality 3. Call flows configuration
Topic 9: Digital Customer Service and Chat	- Digital Customer Service (DCS) 1. UI themes and branding 2. Embedding Fusion Service in external apps - Chatbot and automation 1. Virtual assistant configuration

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1Z0-1064-26 Studienmaterialien: Oracle Fusion Service 2026 Implementation Professional & 1Z0-1064-26 Zertifizierungstraining

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Oracle Fusion Service 2026 Implementation Professional 1Z0-1064-26 Prüfungsfragen mit Lösungen (Q35-Q40):

35. Frage
When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

A. 1,2,3,4
B. 1,3,2,4
C. 2,4,3,1
D. 3,2,4,1

Antwort: A

36. Frage
Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

A. In Advanced Search, Add Channel Type = Web.
B. Change the section identified with Status = New
C. In Advanced Search, save and select the "Set as Default" box.
D. In Advanced Search, confirm Record Set = Assigned to Me.
E. In Advanced Search, select Action > Update.
F. Click the Show Advanced Search icon.

Antwort: A,B,C,D,F

37. Frage
To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

A. Multiple users cannot use your sandbox at the same time.
B. Your changes are isolated and do not impact other users' configuration environments or the production environment.
C. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
D. You can set a second sandbox as Active at the same time in order to begin working on another new object.

Antwort: B,C

38. Frage
Which two are required to publish a completed Digital Customer Service (DCS) application?

A. a single "publish" action to complete the task
B. moving the application to Staging and subsequently to Production status
C. nothing (DCS applications are always available to all users.)
D. system administrator approval

Antwort: B,C

39. Frage
Which two actions can you take when using Application Composer to create a new Trouble Ticket object?

A. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
B. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
C. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
D. You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.

Antwort: A,D

40. Frage
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