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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - Human Resources |
| Exam Number: | CIS-HR |
| Related Certifications: | ServiceNow Certified System Administrator (CSA) |
| Available Languages: | English |
| Exam Price: | $450 USD (varies by region/promotions) |
| Exam Format: | Multiple Select, Multiple Choice |
| Real Exam Qty: | 60 |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 3 years |
| Passing Score: | Approximately 70% (ServiceNow does not officially publish an exact passing score) |
| Recommended Training: | ServiceNow HR Service Delivery (HRSD) Implementation Course ServiceNow CIS-HR Exam Blueprint |
| Exam Registration: | Now Learning Platform ServiceNow Training & Certification Portal |
| Sample Questions: | ServiceNow CIS-HR Sample Questions |
| Exam Way: | Online proctored or test center (vendor-proctored exam delivery) |
| Pre Condition: | ServiceNow Certified System Administrator (CSA) is strongly recommended; practical HRSD implementation experience is highly beneficial |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification.html |
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The CIS-HR certification exam is a comprehensive exam that tests the candidate's knowledge and expertise in all aspects of ServiceNow HR service delivery. CIS-HR exam covers topics such as HR case management, HR knowledge management, HR service catalog, HR service portal, HR integrations, and reporting and analytics. CIS-HR Exam consists of 60 multiple-choice questions and has a time limit of 90 minutes. The passing score for the exam is 70%.
NEW QUESTION # 105
Which of the following are true for an HR application as it relates to the User [sys_user] Table and the HR Profile [sn_hr_core.profile] Table?
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/madrid-hr-service-delivery/page/product/human-resources/ concept/c_CustomizedProfileInformation.html
NEW QUESTION # 106
When is the Record producer field needed on the HR Service record?
Answer: A
Explanation:
The Record Producer field on an HR Service record is essential when you want the employee to request the HR Service from the Employee Center (or Service Portal). While an HR Service can be used internally by agents to create cases manually, the Record Producer acts as the " front-end " form that maps employee- provided information into the HR Case fields. It defines the variables, instructions, and user experience for the self-service request. Without a linked Record Producer, the HR Service will not appear as a requestable item in the HR Catalog. Therefore, this field is the critical link between the employee ' s portal experience and the back-end fulfillment process, ensuring that the correct data is collected upfront to allow for automated routing and efficient case resolution.
NEW QUESTION # 107
Which feature allows HR Administrators to define when surveys are sent?
Answer: D
Explanation:
In the ServiceNow survey framework, Trigger Conditions are used to automate the distribution of surveys based on specific system events. This feature allows HR Administrators to define exactly when surveys are sent to employees-for example, immediately after an HR Case is closed or when a specific Lifecycle Event activity is completed. A trigger condition links a survey to a table (like sn_hr_core_case) and uses conditions (such as " State is Closed " AND " HR Service is Payroll Inquiry " ) to determine eligibility. Administrators can also configure a " Repeat Interval " to prevent over-surveying the same employee, or a " Probability " setting to send the survey to only a random percentage of users. This ensures that feedback collection is timely, relevant, and automated, providing HR with real-time insights into service quality and employee sentiment.
NEW QUESTION # 108
If you select Data type Numeric Scale on the Assessment Metric (Survey Question) form there is a Scale definition field made visible. What does it mean to select High for the Scale definition?
Answer: C
Explanation:
When configuring surveys or assessments in ServiceNow, the Assessment Metric form allows administrators to define how scores are interpreted. For the Numeric Scale data type, the " Scale definition " field determines the polarity of the results. Selecting " High " indicates that a higher numerical value represents a positive or " good " result. Conversely, selecting " Low " would imply that a lower score is better (often used for metrics like " risk " or " response time " ). This setting is crucial for accurate reporting and dashboarding in Performance Analytics, as it tells the system how to calculate averages and determine if service trends are improving or declining. Properly defining the scale ensures that stakeholders correctly interpret survey results, such as employee satisfaction or training effectiveness, where a 5 out of 5 is the desired outcome.
NEW QUESTION # 109
Which feature of Lifecycle Events will revert an already completed activity such as the workplace setup?
Answer: A
Explanation:
The Rescind Activity Set is a specialized feature within ServiceNow Lifecycle Events designed to handle scenarios where a process must be reversed after certain tasks have already been finalized. For example, if a new hire ' s start date is canceled after IT has already provisioned a laptop or Facilities has completed " workplace setup, " the Rescind Activity Set triggers a set of compensating tasks to undo those specific actions. Unlike a simple cancellation, which just stops future work, rescinding provides a structured workflow to " roll back " the state of the organization. This ensures that licenses are reclaimed, equipment is returned, and security access is revoked, maintaining operational integrity and resource management even when employee journeys are interrupted.
NEW QUESTION # 110
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