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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Managing Endpoints | 10% | - Mobile device management (MDM) policies - Security enforcement on devices - App management and installation policies - Endpoint verification and management |
| Topic 2: Managing Core Workspace Services | 20% | - Service enablement and access control - Calendar, Meet, and other core services setup - Google Drive and Shared Drives administration - Gmail configuration and management |
| Topic 3: Data Governance and Compliance | 14% | - Data loss prevention (DLP) rules - Compliance rules and audit logs - eDiscovery and search capabilities - Data retention and archiving policies |
| Topic 4: Security Policies and Access Controls | 20% | - Access levels and context-aware access - Authentication methods (2-Step Verification, SSO) - Admin roles and privilege delegation - Password policies and security settings |
| Topic 5: Managing User Accounts, Domains, and Directory | 22% | - Organizational unit structure and policies - Domain and domain alias configuration - Directory settings and contacts management - User and group provisioning and management |
| Topic 6: Troubleshooting Common Issues | 14% | - Service delivery and functionality issues - User access and login problems - Log analysis and problem resolution - Configuration conflicts and errors |
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NEW QUESTION # 16
Today your company signed up for Google Workspace Business Starter with an existing domain name. You want to add team members and manage their access to email and other services.
However, you are unable to create new user accounts or change user settings. You need to fix this problem. What should you do?
Answer: A
Explanation:
To manage users and settings in Google Workspace, you must verify domain ownership. If the domain is not verified, you won't be able to create new user accounts or modify user settings.
Checking the DNS settings and completing the domain verification process will resolve the issue and allow you to manage users and services in Google Workspace.
NEW QUESTION # 17
Your organization acquired a small agency with only five users. You need to create user accounts for these new employees. Agency users must have their original email address. You have added the agency's domain as a secondary domain. What should you do?
Answer: A
Explanation:
The key information here is "only five users" and "Agency users must have their original email address. You have added the agency's domain as a secondary domain." For a small number of users (five), manually creating them in the Admin console is the most straightforward and least complex method. When creating a new user, the Admin console allows you to select the domain for their primary email address from any secondary domains you have added to your Google Workspace account.
Here's why the other options are less suitable:
A . Use the Directory API to automatically create the user accounts. While the Directory API can be used for automation, it requires scripting or programming knowledge. For just five users, this is overkill and introduces unnecessary complexity.
C . Use Google Cloud Directory Sync (GCDS) to sync users from an existing directory. GCDS is designed for syncing large numbers of users and groups from an on-premise directory (like Active Directory) to Google Workspace. For only five users, and if there isn't an existing directory that needs ongoing synchronization, GCDS is far too complex and unnecessary.
D . Bulk upload all users using a CSV file. Bulk upload using a CSV file is efficient for a larger number of users (e.g., dozens, hundreds, or thousands). For only five users, preparing a CSV file might take as much or more time than simply creating them one by one through the graphical interface, especially if it's a one-time task.
Reference from Google Workspace Administrator:
Add users one by one: This method is explicitly recommended for adding a small number of users (e.g., 10 or fewer). During the user creation process, you have the option to choose the domain for the user's primary email address from your available domains.
Reference:
Add a domain or domain alias: This is the prerequisite step mentioned in the question ("You have added the agency's domain as a secondary domain.") which allows you to use that domain for user email addresses.
NEW QUESTION # 18
Your organization has detected a significant rise in unauthorized access to applications from personal devices. This poses a critical security risk and could lead to data loss. To mitigate this risk, you must immediately restrict user access to these applications. What should you do?
Answer: C
Explanation:
The problem states a "significant rise in unauthorized access to applications from personal devices," posing a "critical security risk" and potential "data loss." The immediate goal is to
"immediately restrict user access to these applications" from personal devices.
Context-Aware Access (CAA) is specifically designed to control access to Google Workspace applications based on the "context" of the user and their device. This includes whether the device is managed (company-issued) or unmanaged (personal), its security posture, IP address, and location. By configuring CAA policies, you can enforce that users can only access specific applications if they are using a company-issued device.
NEW QUESTION # 19
You work for a multinational organization. Employees in several office buildings are experiencing issues with Google Voice, including dropped calls and poor call quality. You need to quickly determine whether this is a localized issue or a broader Google Voice service disruption. What should you do?
Answer: C
Explanation:
When multiple users across different office buildings experience issues with a Google Workspace service like Google Voice (dropped calls, poor call quality), the first and most efficient step to determine if it's a widespread service disruption or a localized issue is to check the official Google Workspace Status Dashboard. This dashboard provides real-time and historical information on the status of all Google Workspace services.
Here's why the other options are less effective as the first step:
A . Verify whether users in the affected buildings have been assigned Google Voice licenses. If users are experiencing issues like dropped calls, it implies they have licenses and can generally access the service. A licensing issue would likely prevent them from using Google Voice at all, not just lead to poor quality. This would be a troubleshooting step if the dashboard shows no outage and individual users can't use the service at all.
C . Check the Google Workspace Updates blog for announcements about Google Voice issues. The Updates blog is for new features, policy changes, and sometimes post-mortems of past major incidents, but it's not a real-time status indicator for current outages. The Status Dashboard is designed for this immediate check.
D . Use the security investigation tool to search user log events for "Call failed", and analyze packet loss data. The security investigation tool is excellent for detailed forensic analysis of specific user activities and security events. While it could eventually reveal packet loss or call failure events, it's a time-consuming investigative tool. Before diving into granular logs, you first need to rule out a broader service outage that would affect many users. If the Status Dashboard shows no issues, then using the investigation tool to look at specific user logs is a valid next step for localized troubleshooting.
Reference from Google Workspace Administrator:
Google Workspace Status Dashboard: This is the primary and official source for real-time information on the status of Google Workspace services. It is designed precisely for checking widespread outages or disruptions.
NEW QUESTION # 20
During a recent Google Meet video conference, several employees reported that they could not hear the presenters. The presenters confirmed that their laptops' microphones were working. The affected employees were all using company-issued laptops. You need to quickly diagnose the source of the issue. What should you do first?
Answer: D
Explanation:
Since the presenters' microphones are working, the issue likely lies with the affected employees' laptops. The first step in diagnosing the problem is to verify that the audio drivers on the affected laptops are up-to-date and functioning correctly. Outdated or malfunctioning audio drivers can cause issues with hearing sound during video conferences. Once the drivers are confirmed to be functional, further troubleshooting steps can be taken if necessary.
NEW QUESTION # 21
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