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| Section | Weight | Objectives |
|---|---|---|
| User Story Creation | 14% | - Illustrate the standard user story format - Work with the Product Owner in managing product backlog - Explain the different components of a story (e.g., description, acceptance criteria, dependency) - Categorize user stories and collect appropriate requirements based on categorization - Identify the story status (e.g., Draft, Defined, Done) |
| Introduction to the Appian Platform | 24% | - Recognize role-based application security - Design the user experience (in collaboration with the development team) - Recognize different Appian user experiences - Identify commonly used Appian resources (Appian Community, playbook, help documentation) - Differentiate between Appian Designer, Appian Process Modeler, and Cloud Database - Identify use cases likely to require third-party components (e.g., DocuSign, Google APIs) - Describe common Appian use cases (platform capabilities) - Identify the purpose of each Appian object |
| Requirements Gathering | 20% | - Describe techniques for eliciting requirements (interviews, workshops, observation) - Document and validate business requirements - Translate business needs into Appian-specific requirements - Identify key stakeholders and their roles in the requirements process - Identify and manage requirement dependencies and constraints |
| Appian Software Development Lifecycle (SDLC) | 22% | - Explain the different agile scrum ceremonies - Describe the scrum lifecycle of a user story, including Definition of Done (DoD) and Definition of Ready (DoR) - Evaluate the test scenario before user acceptance testing (UAT) - Identify the role of the analyst across all phases of the SDLC (initial, build, release, optimize) - Recognize the roles and associated responsibilities of team members - Identify use cases for various environments - Differentiate between various stages of the Appian SDLC |
| Business Process Modeling | 20% | - Explain the most common gateway types in the Appian Process Modeler - Illustrate the best method to clearly define user roles when creating a process model diagram - Identify common Business Process Model Notation (BPMN) elements - Specify which nodes would or would not be used in a given scenario - Identify different integration types (e.g., JSON REST, SOAP WS, Connected Systems) - Identify automation opportunities from a given process - Describe the benefits of creating a future state process model with SMEs |
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NEW QUESTION # 21
An organization wants to automate identification of its dissatisfied customers based on the ticket description and assign the appropriate team to provide a quick resolution.
What is the best way to auto-classify the dissatisfied customers as part of processing?
Answer: C
Explanation:
The organization aims to automate the identification of dissatisfied customers based on the ticket description. To achieve this, leveraging natural language processing (NLP) capabilities is the most efficient method. Appian provides connected systems that allow integration with external NLP services. These services can analyze text data (such as ticket descriptions) to determine the sentiment or classify the text into predefined categories (like "dissatisfied customer").
Natural Language Connected System:
Appian can integrate with third-party NLP platforms such as Google Cloud Natural Language, AWS Comprehend, or Azure Text Analytics via connected systems.
These services analyze the text provided in the ticket description to detect sentiment, keywords, or specific categories indicating dissatisfaction.
Based on the analysis, the system can automatically assign the appropriate team to handle the case.
Why Not Other Options?:
B . Decision Table: While decision tables are useful for rule-based decisions, they are not suitable for interpreting unstructured text like ticket descriptions.
C . Image Analysis Connected System: This option is irrelevant as the task involves text processing, not image analysis.
D . SAIL Form: SAIL forms are primarily used for user interface creation and are not intended for text analysis or classification.
Implementation in Appian:
Create a connected system to integrate with the chosen NLP service.
Configure the NLP service to analyze the text data and return the sentiment or classification results.
Based on the results, use process models to route the ticket to the appropriate team for resolution.
References:
Appian Documentation on Connected Systems: Appian Connected Systems
Appian Community Success Guide: Appian Delivery Methodology
Third-Party NLP Services Integration: Google Cloud NLP Documentation
NEW QUESTION # 22
Within the "initiate" phase, who is expected to lead and facilitate requirements gathering discussions?
Answer: B
Explanation:
During the "initiate" phase of a project, the Appian Analyst is expected to lead and facilitate requirements gathering discussions. The Appian Analyst works closely with stakeholders to understand business needs and translate them into technical requirements that the development team can implement.
Role of Appian Analyst:
The Appian Analyst acts as a bridge between business stakeholders and the development team.
They are responsible for ensuring that the gathered requirements are clear, actionable, and aligned with the project goals.
Why Not Other Options?:
A . Scrum Master: Facilitates the Scrum process but does not lead requirements gathering.
B . Product Owner: Prioritizes the backlog but often relies on the Analyst for detailed requirements gathering.
C . Testers: Focus on verifying that the application meets the requirements but do not typically gather them.
References:
Appian Community Success Guide: Roles in Appian Projects
The Appian Analyst plays a crucial role in the successful initiation of a project by ensuring that the requirements are well understood and documented.
NEW QUESTION # 23
The HR management team wants to aggregate data to show the number of employees across regions and to be able to drill down into the data.
Which three user story requirements should be collected to assist the development team?
Answer: A,C,D
Explanation:
Data Source (A): The first step in building any report is identifying the source of the data. Understanding where the data comes from is crucial because it affects how the data will be queried, filtered, and displayed. It also impacts performance, security, and accuracy of the data. Appian reports can pull data from various sources such as Appian databases, external databases, or even from integrations with other systems. Documenting this information allows the development team to connect the report to the correct data source, ensuring that the report reflects accurate and up-to-date information.Appian Documentation - Data Sources
Report Type (B): It is essential to define the type of report required. In this scenario, the HR management team wants an aggregate view with drill-down capabilities. The report type will determine how the data is visualized, whether it is a pie chart, bar graph, or tabular format. This user story requirement ensures that the developers design a report that meets the HR team's needs and expectations for viewing and interacting with the data.Appian Documentation - Creating Reports
Role-Based Permissions (D): Role-based permissions are critical for ensuring that users see only the data they are authorized to access. For instance, while an HR executive might have access to all regions' data, a regional manager might only see data for their specific region. Defining these permissions upfront is vital for security and compliance. The development team will use this information to implement the correct access controls in the report, which is crucial for protecting sensitive employee information.Appian Documentation - Managing User Permissions
NEW QUESTION # 24
When creating a user story, which of the following is essential to ensure clarity and completeness?
Answer: D
NEW QUESTION # 25
What are two benefits of creating future state process models (or process models-to-be)?
Answer: B,D
Explanation:
Creating future state process models (or process models-to-be) has several benefits, including capturing the high-level product vision and identifying areas where Appian's features can introduce automation.
Capturing High-Level Product Vision and Goals (C):
Future state process models help in visualizing the desired end state of a process.
They provide a clear picture of how the process should function once all enhancements and improvements have been implemented.
This clarity aligns stakeholders around a common goal and ensures that development efforts are focused on delivering the desired outcomes.
Identifying Automation Opportunities (D):
By modeling the future state, teams can spot manual tasks and inefficiencies that could be automated using Appian's features like process modeling, smart services, and RPA.
This identification helps in streamlining processes and improving overall efficiency.
Why Not Other Options?:
A . RPA intervention specifics: While important, RPA specifics are typically captured during the detailed design phase rather than in high-level future state process models.
B . Integration definitions: These are technical details that are generally documented separately from high-level process models.
References:
Appian Process Modeling Guide: Future State Process Models
Appian Automation Opportunities Guide: Identifying Automation in Appian Creating future state models helps in visualizing the end goals and identifying where automation can drive the most value, ensuring that the process improvements are aligned with strategic objectives.
NEW QUESTION # 26
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