High-quality Associate PEGACPDC25V1 Level Exam | 100% Free Valid PEGACPDC25V1 Exam Question

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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

SectionWeightObjectives
Channels10%- Multi-channel engagement
  • 1. Web channel configuration
  • 2. Outbound channel setup
  • 3. Cross-channel engagement
Actions and treatments12%- Manage customer actions
  • 1. Define and manage customer actions
  • 2. Present a single offer on the web
  • 3. Define an action for outbound
Decision strategies14%- Strategy design
  • 1. Test decision logic
  • 2. Use predictive analytics
  • 3. Build decision strategies
Business agility in one-to-one customer engagement12%- Agile customer engagement
  • 1. Support business-driven changes
  • 2. Optimize customer experiences
  • 3. Adapt engagement strategies quickly
Engagement policies15%- Customer engagement rules
  • 1. Customer journeys
  • 2. Create an engagement strategy
  • 3. Define customer engagement policies
Contact policy and volume constraints13%- Contact governance
  • 1. Apply volume constraints
  • 2. Configure contact policies
  • 3. Control customer contact frequency
Next-Best-Action concepts12%- One-to-one customer engagement
  • 1. Define the starting population
  • 2. Optimize the customer value in the contact center
  • 3. Essentials of always-on outbound
  • 4. Optimize the next-best-action strategy
  • 5. Customer engagement blueprint
AI and arbitration12%- Decision optimization
  • 1. Use AI in decisioning
  • 2. Apply arbitration logic
  • 3. Prioritize actions

>> Associate PEGACPDC25V1 Level Exam <<

Valid PEGACPDC25V1 Exam Question - PEGACPDC25V1 Technical Training

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q27-Q32):

NEW QUESTION # 27
U+ Bank follows all engagement policy best practices to present credit card offers on their website. The bank has introduced a new credit card offer, the Rewards card. Anna, an existing customer, currently holds a higher value card, Premier Rewards, and does not see the new Rewards card offer.
What condition possibly prevents Anna from seeing the new Rewards card offer?

Answer: A

Explanation:
Suppression rules are used to prevent customers from seeing offers that are not relevant or appropriate for them. For example, if a customer already has a higher value card, they should not see a lower value card offer. Therefore, suppression rules are the most likely condition that prevents Anna from seeing the new Rewards card offer. Verified Reference: [Pega Decisioning Consultant | Pega Academy]


NEW QUESTION # 28
An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel. If the following volume constraint is applied, how many actions are delivered by the outbound run?

Answer: B

Explanation:
The outbound run delivers 75 emails and 25 SMSes for the Standard card offer because the volume constraint is set to limit the number of actions per channel per day. The email channel has a limit of 75 actions per day, so all 75 email offers are delivered. The SMS channel has a limit of 25 actions per day, so only 25 SMS offers are delivered. The remaining 50 SMS offers are not delivered because they exceed the volume constraint.


NEW QUESTION # 29
U+ Bank presents various credit card offers to its customers on its website. The bank uses AI to prioritize the offers according to customer behavior. With the introduction of the Gold credit card offer, the offer click-through propensity decreased to 0.42.
What does the decrease in the propensity value most likely indicate?

Answer: B

Explanation:
The propensity is a measure of how likely a customer is to accept an offer, based on their attributes and behaviors. The propensity is calculated by using predictive analytics models that learn from historical data and feedback. A low propensity value indicates that the offer is not relevant or attractive for the customer, and that similar customers have ignored or rejected the offer in the past. Therefore, if the offer click-through propensity decreased to 0.42, it most likely indicates that similar customers ignore the offer. Verified Reference: Pega Decisioning Consultant | Pega Academy


NEW QUESTION # 30
In a decision strategy, you can use aggregation components to____________.

Answer: C

Explanation:
Aggregation components are used to perform calculations on a list of actions, such as sum, average, count, minimum, or maximum. For example, you can use an aggregation component to calculate the total value of all the actions in a group. Verified Reference: Pega Academy - Decisioning Consultant - Aggregating actions


NEW QUESTION # 31
U+ Bank is facing an unforeseen technical issue with its customer care system. As a result, the bank wants to share the new temporary contact details with all customers over an SMS.
Which type of outbound interaction do you configure to implement this requirement?

Answer: C

Explanation:
A priority communication is a type of outbound interaction that allows you to send urgent messages to customers that are not related to any specific offer or proposition. You can use priority communications to inform customers about important events or changes that affect their relationship with your organization. In this case, the bank wants to share the new temporary contact details with all customers over an SMS, so creating a priority communication is the best option. Verified References: [Pega Decisioning Consultant | Pega Academy]


NEW QUESTION # 32
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