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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Predictive Routing (GPR) Implementation40%- Getting started and prerequisites
- Configuration and setup of GPR
- Performance monitoring and reporting
- Testing, validation, and deployment
- Data preparation and model training
AI Fundamentals in Genesys Cloud CX15%- AI architecture and integration within Genesys Cloud CX
- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
- Core AI concepts for customer engagement
Predictive Engagement (GPE) Implementation45%- Agent experience and real-time insights
- Defining customer segments and engagement strategies
- Setup and configuration basics
- Optimization and continuous improvement
- Creating and managing action maps

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q112-Q117):

NEW QUESTION # 112
Which Genesys Cloud interface allows agents to view a customer's digital journey in real-time?
Response:

Answer: C


NEW QUESTION # 113
Which metric in the Queue Detail View indicates how often GPR has been used to route interactions?
Response:

Answer: A


NEW QUESTION # 114
Which two settings are configured to launch Genesys Messenger on a website?
(Choose two)
Response:

Answer: B,D


NEW QUESTION # 115
Which two methods are available as routing options in Genesys Cloud queues?
(Choose two)
Response:

Answer: A,C


NEW QUESTION # 116
Which two of the following are valid terminologies in the GPE system?
(Choose two)
Response:

Answer: A,B


NEW QUESTION # 117
......

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