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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
Topic 1: Genesys Predictive Engagement- Reporting and Analytics
  • 1. Performance Reporting
  • 2. AI-driven Insights
  • 3. Engagement Analytics
- Action Maps
  • 1. Customer Journey Triggers
  • 2. Action Map Configuration
  • 3. Targeting and Engagement Rules
- Setup and Configuration
  • 1. Web Tracking and Visitor Identification
  • 2. Predictive Engagement Fundamentals
  • 3. Configuration of Engagement Features
- Customer Journey for Agents
  • 1. Customer Behavior Analysis
  • 2. Journey Context
  • 3. Agent Interaction Experience
Topic 2: Genesys Predictive Routing- Configuration
  • 1. Performance Optimization
  • 2. Queue and Routing Configuration
  • 3. Predictive Routing Setup
- Getting Started
  • 1. Business Use Cases
  • 2. Overview of Predictive Routing
  • 3. AI-based Routing Concepts

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q106-Q111):

NEW QUESTION # 106
Which platform component is used to configure digital messaging for GPE in Genesys Cloud?
Response:

Answer: B


NEW QUESTION # 107
What does the "frequency cap" setting control in an action map?
Response:

Answer: A


NEW QUESTION # 108
Which two export formats are supported when exporting GPE reports?
(Choose two)
Response:

Answer: C,D


NEW QUESTION # 109
GPE web tracking works even if a visitor disables cookies in their browser.
(True/False)
Response:

Answer: B


NEW QUESTION # 110
In the Queue Impact View, which KPI would most likely be tracked for a sales-focused outcome?
Response:

Answer: C


NEW QUESTION # 111
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