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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 2	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 3	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q11-Q16):

NEW QUESTION # 11
UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production.
What two action a consultant shall recommend once the load is completed in production?

A. Inform the business that data migration is completed and errors resolved in development
B. Raise support case to retrieve a data load report to summarize the data load.
C. Analyze and resolve any errors that were encountered and perform additional data load for any failed records
D. Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness

Answer: C,D

NEW QUESTION # 12
T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.

A. Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.
B. Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.
C. Manage product catalog in communication cloud and periodically synchronize the web channels automatically
D. Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website

Answer: B

NEW QUESTION # 13
ABC cloud currently using communication cloud's order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud's architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?

A. Configure a synchronous call out task for each request to the billing system as well as dependencies between those to orchestrate correct sequence
B. Configure an Autotask and integration procedure that orchestrate a series of calles to the billing system via Apigee.
C. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. The asynchronous callout will accept synchronous response from apigee and asynchronous responses from Apigee about the result of the order submission.
D. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. Accept synchronous response from Apigee. Configure a Push Event for asynchronous response from Apigee about the result of the order submission.

Answer: D

Explanation:
When integrating with a billing system that requires a series of callouts via a middleware layer like Apigee, configuring a single synchronous callout task to send the entire payload to Apigee (C) is efficient. Apigee can then manage the series of calls, and Salesforce Industries OM can handle asynchronous responses from Apigee regarding the order submission result through a configured Push Event. This setup ensures seamless integration and orchestration between Salesforce, Apigee, and the billing system.References:Salesforce Industries integration best practices and Apigee integration patterns.

NEW QUESTION # 14
A telecom service provider offers internet, mobile and TV services that can be sold as bundled and independently. Fulfillment consultant designer is designing the orchestration order that contains any combination to consistently improve the customer satisfaction, the consultant need to design a solution that makes the service available to consumers for consumption and support changes for completely fulfilled offers even when other are still being same. what is the recommendation approach for an assets management strategy in this case?

A. Module the offer as a top level offers, Use staged assetization in orchestration to assetize the offer that have been ordered
B. Module the offer as a triple play bundle, Use staged assetization in orchestration to assetize the offer that have been ordered
C. Module each offer as top offer, Use the standard assetization in orchestration to assetize the offer that have been ordered
D. Module the offer as a triple play bundle, Use standard assetization in orchestration to assetize the offer that have been ordered

Answer: A

NEW QUESTION # 15
United Telecom is moving its assets to communication cloud as part of its digital transformation. During the asset migration process, a consultant includes a step to create no change MACD order. Why this is necessary to have this step in migration process?

A. To create inventory items to be used in subsequent MACD.
B. To validate if decomposition works on migrated assets
C. To validate if MACD works on migrated Assets.
D. To validate the migrated assets data aligns with assets data model

Answer: A

NEW QUESTION # 16
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