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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Overview:

Certification Vendor:	PeopleCert
Exam Name:	ITIL 4 Specialist: High-Velocity IT
Exam Number:	ITIL-4-Specialist-High-velocity-IT
Real Exam Qty:	40
Certificate Validity Period:	3 years (renewal required)
Exam Format:	Multiple Choice, Closed Book
Available Languages:	Chinese, English, French, Spanish, German, Portuguese, Japanese, Polish, Italian
Exam Duration:	90 minutes
Passing Score:	70% (28/40)
Related Certifications:	ITIL 4 Managing Professional ITIL 4 Foundation
Exam Price:	$775.00 USD
Sample Questions:	Peoplecert ITIL-4-Specialist-High-velocity-IT Sample Questions
Exam Way:	Online proctored exam (available 24/7 on PeopleCert portal) or paper-based through accredited training organizations
Pre Condition:	A valid ITIL 4 Foundation or ITIL v3 Foundation certification is required
Official Syllabus URL:	https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-high-velocity-it-2814

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 2	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 3	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 4	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 5	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.

Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q37-Q42):

NEW QUESTION # 37
Which statement about the end-to-end customer journey is CORRECT?

Answer:

Explanation:
It reflects an overall perception

NEW QUESTION # 38
Which statement about high-velocity IT is CORRECT?

A. Organizations should assign a high priority to high-velocity transformations
B. Levels of utility or warranty might have to be sacrificed for higher velocity
C. Moving to a high-velocity way of working will reduce costs and risks
D. The required velocity should be based on the nature of an organization

Answer: D

Explanation:
HVIT is not about moving fast for its own sake. The right velocity depends on context, including the organization's products, services, risk appetite, market demands, and operating model. That makes A the correct statement.
B is incorrect because HVIT does not assume utility or warranty should be sacrificed. In fact, it aims to achieve speed together with reliability and value. C is too absolute; not every organization should prioritize HVIT transformation in the same way. D is also too absolute because changing to high-velocity ways of working does not automatically reduce cost or risk.
So A best reflects the principle that velocity must be appropriate to the organization's context.
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NEW QUESTION # 39
Which statement about service requests is CORRECT?

A. Service requests are submitted via agreed channels
B. Service requests require approval from senior management
C. Service requests are always handled as incidents
D. Service requests are only applicable for IT-related needs

Answer: A

NEW QUESTION # 40
An organization is a market leader for software that has seen a sharp decline in local installations of its software. Customers are increasingly preferring its subscription-based cloud solution. As the company rapidly adapts its product offering to favour subscription-based cloud solutions, some people within the company do not agree with the new focus.
Which method would be effective in ensuring that the change in focus is supported across the organization?

A. Identify key internal stakeholders and develop a communication plan to address their concerns
B. Develop detailed service descriptions and design documentation
C. Survey key customers who recently moved to the cloud solution
D. Ensure the company vision and mission are visible to everyone across the organization

Answer: A

NEW QUESTION # 41
An organization is receiving complaints about the performance of one of its online services. Some of the complaints are coming from its internal employees who are reporting issues with onboarding new consumers. The organization has limited resources.
Which is the FIRST step that this organization should take to address the complaints?

A. Develop a new onboarding strategy
B. Implement a customer satisfaction survey
C. Prioritize internal employee complaints
D. Analyze the patterns of business activity

Answer: D

NEW QUESTION # 42
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