Service-Cloud-Consultant Exam Forum & Service-Cloud-Consultant Exam Quick Prep

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Salesforce Service-Cloud-Consultant exam is designed to test the knowledge and skills of professionals who work with the Salesforce Service Cloud platform. Salesforce Certified Service cloud consultant certification is ideal for those who want to demonstrate their ability to implement and maintain Service Cloud solutions for their organizations. Service-Cloud-Consultant exam covers a wide range of topics, from service cloud architecture to integration and automation.

Salesforce Certified Service Cloud Consultant exam covers a wide range of topics, including case management, contact center management, integration, automation, and reporting. Service-Cloud-Consultant Exam consists of 60 multiple-choice questions and you have 105 minutes to complete it. To pass the exam, you need to score at least 68%.

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Salesforce Certified Service Cloud Consultant Exam is a comprehensive test that covers a variety of topics related to customer service, including case management, knowledge management, service console, analytics, and reporting. Service-Cloud-Consultant exam also assesses the candidate's ability to design and implement complex customer service solutions using Salesforce Service Cloud. Service-Cloud-Consultant Exam consists of 60 multiple-choice questions that must be completed in 105 minutes.

Salesforce Certified Service cloud consultant Sample Questions (Q58-Q63):

NEW QUESTION # 58
Universal Containers wants to shorten the average call time in its contact centers by prompting the customers to enter customer number and identify their order and product information when they call for support. After providing this information, the customer should then have the option to speak a support agent if they still need help. Which system will help Universal Containers meet this requirement?

Answer: C


NEW QUESTION # 59
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following
month. How would the administrator ensure the article is available on the first of the month?

Answer: A


NEW QUESTION # 60
Universal Containers wants to reduce the amount of Sim support agents spend creating cases. Case creation must scale up to 5OO0 new cases per day, as well as allowing file attachments under 25 MB by the customer.
Which two features should the consultant suggest?
Choose 2 answers

Answer: C,D

Explanation:
Explanation
On-Demand Email-to-Case and Web-to-Case forms are features that a consultant should suggest to reduce the amount of time support agents spend creating cases. Case creation must scale up to 5000 new cases per day, as well as allowing file attachments under 25 MB by the customer. These features can help automate the case creation process from email or web sources, as well as support file attachments. For example:
On-Demand Email-to-Case is a feature that allows you to convert customer emails into cases without installing an agent in your network. On-Demand Email-to-Case can handle up to 5000 new cases per day, and can also accept file attachments up to 25 MB in size. On-Demand Email-to-Case can help reduce the manual work of creating cases from emails, as well as preserve the email formatting and headers.
Web-to-Case forms are forms that you can embed on your website to allow customers to submit cases directly to Salesforce. Web-to-Case forms can handle up to 5000 new cases per day, and can also accept file attachments up to 25 MB in size. Web-to-Case forms can help capture customer information and issues from your website, as well as reduce the email and phone traffic to your support team.
Verified References: Service Cloud Consultant Certification Guide & Tips, Set Up On-Demand Email-to-Case, [Set Up Web-to-Case]


NEW QUESTION # 61
What is a common deflection technique to reduce the number of interactions for a contact center? Choose 2 answers.

Answer: A,D


NEW QUESTION # 62
Universal Containers (UC) hired agents in an expansion of the contact center.
Getting agents up to speed and fully productive is a priority.
UC implemented a standardized agent-customer dialog to assist agents.
Which feature should a consultant integrate into the Service Console?

Answer: B


NEW QUESTION # 63
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