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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 2	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
Topic 3	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q40-Q45):

NEW QUESTION # 40
United Telecom has completed the high level design (HLD) phase and has information about the objects involved, data volumes, and file requirements, which three steps should a consultant take to assess the storage need on communication cloud.

A. Access the archiving strategy and determine how storage will be cleared though archiving.
B. Calculate the file and data storage required based on required data volume and file attachment requirements.
C. Analyze the storage usage of the existing legacy system
D. Identify the storage needs between data storage and file storage.
E. Analyze an external data storage system for more cost effective data storage

Answer: A,B,C

NEW QUESTION # 41
Universal Connect (UC) offers business TV services to its customer. As part of the offerings, UC requires the business TV's attribute to be changes to gold if account's SLA field value is 'Gold'. What solution does consultant recommend to achieve the requirement?

A. Context Rules
B. Advance Rules
C. Compatibility Rules
D. Attribute Rules

Answer: B

NEW QUESTION # 42
Universal Connect (UC) sells several mobile devices to its customer. UC has several attribute like color, storage and screen size that are common across mobile devices. UC is looking for recommendation around efficiency them using SFI product catalog. How should consultant model the product catalog for UC?

A. Create 'Mobile Offer Spec Type' object with common attribute and set the patent object type as 'Base offer Spec Type'. Then associate mobile device offers with 'Mobile Offer Spec Type' Object Type.
B. Create 'base offer Spec Type' object type with all attribute and associate mobile device offer with this object type
C. Create 'Mobile Offer Spec Type' object with common attribute and set the patent object type as 'Base offer Spec Type'. Then associate mobile device offers with 'Base Offer Spec Type' Object Type.
D. Create 'Mobile offer Spec Type' with base attribute as parent object type and associate mobile device offers with object type and add additional attributes

Answer: D

Explanation:
Base offer Spec Type should not have object sub type as best practice

NEW QUESTION # 43
Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?

A. Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.
B. Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number
C. Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number
D. Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number

Answer: B

Explanation:
For the requirement where UC warehouse agents need to enter a router ' s barcode and shipping tracking number, configuring a Manual Task Orchestration item that launches an OmniScript is the optimal solution.
This setup provides a user-friendly interface for agents to input the required information, while the orchestration ensures that these tasks are integrated into the overall order fulfillment process seamlessly.
References:Salesforce Communications Cloud Orchestration and OmniScript configuration documentation.

NEW QUESTION # 44
United Telecom is moving its assets to communication cloud as part of its digital transformation. During the asset migration process, a consultant includes a step to create no change MACD order. Why this is necessary to have this step in migration process?

A. To validate if decomposition works on migrated assets
B. To create inventory items to be used in subsequent MACD.
C. To validate the migrated assets data aligns with assets data model
D. To validate if MACD works on migrated Assets.

Answer: C

Explanation:
Creating a no-change MACD order as part of the asset migration process is essential to validate that the migrated assets data aligns with Salesforce ' s asset data model. This step ensures that the assets are correctly structured and functional within the Salesforce environment, facilitating future MACD processes on these assets.References:Best practices for asset migration and validation in Salesforce Communications Cloud.

NEW QUESTION # 45
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