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Salesforce Sales-Cloud-Consultant Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Migration & Data Management	10%	- Data quality management 1. Matching rules 2. Duplicate rules - Data migration strategy 1. Data mapping 2. Data loader configuration 3. Data validation rules
Topic 2: Planning & Solution Design	25%	- Design user adoption strategy 1. Training requirements 2. Change management - Define data model requirements 1. Custom objects design 2. Record types and page layouts 3. Field-level security - Design Sales Cloud solution 1. Design opportunity management 2. Design lead management process 3. Design account and contact management
Topic 3: Customer Discovery	15%	- Determine the scope and business objectives 1. Identify key stakeholders 2. Assess current business processes 3. Define business requirements - Conduct discovery sessions 1. Understand sales methodology 2. Document pain points and challenges 3. Capture success criteria
Topic 4: Analytics & Insights	10%	- KPI measurement 1. Report on business outcomes 2. Define success metrics - Configure analytics features 1. Sales Cloud Einstein features 2. Forecasting configuration 3. Einstein Analytics basics
Topic 5: Integration & Optimization	15%	- Performance optimization 1. Lightning Experience optimization 2. Salesforce Mobile app configuration - Ongoing support and maintenance 1. Release management 2. User adoption monitoring - Integration requirements 1. Third-party integrations 2. Calendar integration 3. Email integration
Topic 6: Salesforce Configuration	25%	- Implement automation 1. Flow Builder 2. Approval processes 3. Process Builder - Set up Sales Cloud features 1. Configure lead scoring 2. Configure Einstein Activity Capture 3. Set up Salesforce Engage - Configure reporting and dashboards 1. Standard and custom reports 2. Custom report types 3. Dashboard components

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q60-Q65):

NEW QUESTION # 60
What are the two levels of access to Salesforce CRM Content that can be granted to partner portal users?

Answer:

Explanation:
Portal users without a Salesforce CRM Content feature license can download, rate, comment on, and subscribe to content if they have the "View Content on Portals" user permission. They cannot view potentially sensitive data such as usernames and download, version, and subscriber history. Portal users with a Salesforce CRM Content feature license can access all Salesforce CRM Content features granted by their library permission(s), including contributing content, mo

NEW QUESTION # 61
Universal containers uses a custom object named Insight, which is the child in a master-detail relationship with the opportunity object. Sales teams use this object to create requests for analysts who conduct supporting research regarding an opportunity. Sales teams use Salesforcel mobile app and want to easily create new insight records from their phones. What should a consultant recommend to meet this requirement?

A. Create a visualforce page
B. Create a custom object tab
C. Create a related list button
D. Create a publisher action

Answer: B

NEW QUESTION # 62
Cloud Kicks has just deployed an of its configurations. The admin wants to build a separate process but uses most of the objects that were deployed.
What is the best practice a consultant should recommend to the admin?

A. Build in a Developer Sandbox and test changes in a test release environment.
B. Build in a Developer Sandbox and test changes in Production.
C. Build m a test release environment and test changes in a test release environment.
D. Build m a test release environment and test changes in Production.

Answer: D

NEW QUESTION # 63
A company has call centers in Europe, North America and Japan. Cases not closed within four hours should be escalated. Call Center Managers have noticed that some Open Cases are not being escalated on time. Which two configurations should a Consultant check to try to solve the problem? Choose 2 answer

A. Milestones and Entitlements
B. Case Business Hours
C. Case Assignment Rules
D. Call Center Holidays

Answer: A,B

NEW QUESTION # 64
The sales management team at Northern Trail Outfitters (NTO) wants to analyze how the sales funnel is changing throughout the month. NTO wants to store the details of open opportunities weekly, and forecasts and closes business monthly.
What should be recommended?

A. Create a reporting snapshot to run daily and store the results in a custom object.
B. Create a reporting snapshot to run weekly and store the results in a custom object.
C. Schedule a custom forecast report to run weekly and store the results in a custom report folder.
D. Schedule a custom forecast report to run daily and store the results in a custom report folder.

Answer: B

NEW QUESTION # 65
......

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