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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Omnichannel Communications	15%	- Email, chat and CTI configuration - Media toolbar and agent notifications - Work routing and queue setup
Fusion Service Overview and Setup	15%	- Service configuration basics - Security model, roles and access control - Functional Setup Manager (FSM) usage
Customization, Productivity and Analytics	10%	- OTBI reporting and integration basics - Application Composer and extensions - SmartText, hotkeys and audit features
Service Request Management	25%	- Service catalog and entitlements - SR creation, lifecycle and processing - Milestones and action plans - SR categories, assignment rules and routing
Knowledge Management	15%	- Article management and access - Knowledge base setup and configuration
Digital Customer Service (DCS)	20%	- Authentication, profiles and security - DCS architecture and deployment - Themes, templates and page customization

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q69-Q74):

NEW QUESTION # 69
Digital Customer Service application configuration settings in json.cfg include which four options?

A. Service request links
B. Knowledge management language locales
C. Product and category filtering
D. Knowledge management article links
E. Default chat channel preferences
F. Default timezone
G. Default communication preferences
H. Default notification preferences

Answer: A,B,C,D

NEW QUESTION # 70
Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

A. Validate that Allow Duplicate is selected on the product item.
B. Verify that Eligible for Service is selected on the product item.
C. Verify that Root Catalog is selected on the product groups.
D. Validate that the product item is active and published.

Answer: D

NEW QUESTION # 71
Which two are true characteristics about the lifecycle of a service request?

A. "Customer working" is one of the five seeded status types.
B. Users can reopen a service request when the status is set to "Closed".
C. Users can reopen a service request when the status is set to "Resolved".
D. If required, users can manually set the "Closed" status for a service request.
E. "Closed" status is set by an automatic job after a specified number of days.

Answer: C,E

NEW QUESTION # 72
Which three statements are true?

A. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
B. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
C. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
D. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.

Answer: B,C,D

NEW QUESTION # 73
Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

A. Manage Service Request Resolutions
B. Manage Service Request Queue
C. Manage Service Request Products
D. Manage Service Request Severities
E. Manage Service Request Categories
F. Manage Service Request Status Values

Answer: B,C,E,F

NEW QUESTION # 74
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