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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Health Cloud Basics and Administration | 20% | - Manage Health Cloud permissions and sharing - Explain the capabilities of Health Cloud - Configure Health Cloud settings and custom metadata |
| Topic 2: Patient Engagement and Clinical Operations | 30% | - Configure patient timelines and milestones - Manage clinical encounters and assessments - Configure patient management workflows - Implement care plans and care teams |
| Topic 3: Provider Relationship Management | 15% | - Configure provider network management - Manage referral management - Implement provider search and matching |
| Topic 4: Health Cloud Analytics and Reporting | 15% | - Configure Health Cloud reports and dashboards - Utilize Health Cloud for operational insights - Implement clinical analytics |
| Topic 5: Clinical Data Model and Interoperability | 20% | - Explain interoperability and FHIR integration - Understand the clinical data model - Configure clinical objects and relationships |
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NEW QUESTION # 50
Which Permission Set Licenses are required to utilize and access Health Cloud feature and functionalities?
(Choose two)
Answer: D,E
NEW QUESTION # 51
45 of 60. A payer is looking for a solution to recruit, credential, and onboard providers into its network.
Which Health Cloud add-on should help the payer address these requirements?
Answer: A
Explanation:
To effectively recruit, credential, and onboard providers into its network, a payer should utilize the Provider Network Management add-on in Salesforce Health Cloud.
Understanding Provider Network Management:
Purpose: Provider Network Management (PNM) is designed to streamline the processes of recruiting, enrolling, credentialing, and managing healthcare providers within a payer's network. It enhances operational efficiency, ensures compliance, and improves provider satisfaction.
Key Features:
Provider Enrollment: Facilitates efficient registration and recruitment of providers, reducing onboarding time and enhancing engagement.
Credentialing: Supports verification and validation of provider qualifications, ensuring that only qualified professionals join the network.
Contract Management: Manages various contract types and network models, accommodating diverse provider relationships.
Network Adequacy: Assists in constructing effective provider networks to meet patient needs and regulatory requirements.
Implementation Steps:
Acquire the Provider Network Management Add-On:
Ensure that your Salesforce Health Cloud instance includes the PNM add-on, which is available in Enterprise and Unlimited editions.
Configure Provider Enrollment Processes:
Set up workflows for provider recruitment and registration, utilizing PNM's enrollment features to streamline the process.
Establish Credentialing Protocols:
Implement credentialing workflows to verify provider qualifications, leveraging PNM's integration capabilities for primary source verification.
Manage Contracts and Networks:
Utilize PNM's contract management tools to handle various contract types and maintain an organized provider network.
Reference:
How Provider Network Management Works: For a comprehensive overview of PNM's functionalities, refer to Salesforce's official documentation: How Provider Network Management Works Get to Know Provider Network Management: To understand the setup and configuration of PNM, consult: Get to Know Provider Network Management Conclusion:
By implementing the Provider Network Management add-on, payers can effectively recruit, credential, and onboard providers, thereby enhancing network efficiency, ensuring compliance, and improving overall provider satisfaction.
NEW QUESTION # 52
A pharma company is implementing Health Cloud and trying to track insurance details related to its patients.
The company wants to track:
A list of all payer organizations
The plans offered by a given payer
The standard benefits available under a plan
Which plan a given patient is enrolled in and their specific insurance details Which set of objects should a consultant implement to meet these requirements?
Answer: B
NEW QUESTION # 53
Bloomington Caregivers has replaced its legacy Contact Center application with Health Cloud. During user acceptance testing (UAT), the call center team Is reporting differences between current Identity Verification business processes and what was built in Health Cloud.
The call center manager has requested the following changes:
* Birth Date be available in results and as an optional verifier, but no longer required for verification purposes
* Add 'Bloomington ID', a custom field on Account, to search results and as a required verifier What should a consultant do to meet these requirements?
Answer: D
Explanation:
Step 1: Requirement Analysis
* Birth Dateshould be a result field and an optional verifier (not required).
* Bloomington ID(a custom field) should appear in search results and be a required verifier.
Step 2: Salesforce Health Cloud Identity Verification Process Configuration TheIdentity Verification Process Fieldobject in Health Cloud determines which fields are used for search results, required verification, or optional verification during the identity verification process.
You can add multiple records for a field with different purposes (e.g., one as Result Field and another as Required/Optional Verifier).
Extract:
"You can add or modify Identity Verification Process Field records to control which fields are shown as search results, required verifiers, or optional verifiers. For example, to make a field a required verifier, set Field Type to 'Required Verifier'. To make a field show in results, set Field Type to 'Result Field'. You can have more than one record for the same field with different Field Types." Administer Health Cloud - Identity Verification Process Step 3: Actions Needed
* For Bloomington ID:
* Add a record with Field Type = Result Field (to display in search results)
* Add another record with Field Type = Required Verifier (to make it a required field for verification)
* For Birth Date:
* Update the current record so that Field Type is changed from Required Verifier to Optional Verifier (to make it not required but still usable as a verifier)
* Ensure there is a record with Field Type = Result Field if Birth Date should show in the results Step 4: Review of Options
* A:Incorrect; it says to delete the Birth Date Required Verifier instead of changing it to optional.
* B:Not the right object/method; doesn't mention the correct object (Identity Verification Process Field).
* C:Correct; matches the best practices and object structure in Health Cloud.
* D:Incomplete; does not cover all configuration requirements.
Verified Answer:
C). Add two new Identity Verification Process Field records for 'Bloomington one with Field Type set to Result Field and one with Field Type set to Required Verifier. Change the Birth Date record with Field Type value Required Verifier to Optional Verifier.
References:
Health Cloud Identity Verification Process Setup
NEW QUESTION # 54
How should Members and Patients be represented during the basic set-up of Health Cloud console for Care Coordinators and Managers as per the Salesforce recommendation?
Answer: C
Explanation:
According to the Health Cloud Implementation Guide, leveraging Person Accounts is the recommended approach to represent Members and Patients during the basic set-up of Health Cloud console for Care Coordinators and Managers. Person Accounts are a type of account that combines account and contact information in a single record. They are suitable for representing individual consumers in healthcare and life sciences. The other options are not recommended approaches to represent Members and Patients.
NEW QUESTION # 55
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