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Salesforce Salesforce-Communications-Cloud Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Salesforce Communications Cloud Accredited Professional (AP) Exam
Exam Number:	Salesforce-Communications-Cloud (AP-203)
Real Exam Qty:	55
Related Certifications:	Salesforce Accredited Professional
Certificate Validity Period:	2 years
Exam Format:	Multiple-select, Multiple-choice
Exam Price:	USD 150 (plus applicable taxes)
Exam Duration:	90 minutes
Available Languages:	English
Passing Score:	55%
Recommended Training:	Salesforce Trailhead - Communications Cloud Learning Path
Exam Registration:	Salesforce Certification Registration
Sample Questions:	Salesforce Salesforce-Communications-Cloud Sample Questions
Exam Way:	Online proctored or onsite at authorized testing centers
Pre Condition:	No prerequisites required
Official Syllabus URL:	https://trailheadacademy.salesforce.com/certificate/exam-communications-cloud-ap---AP-203

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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
Topic 2	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 3	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.

Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q35-Q40):

NEW QUESTION # 35
Exclusive VPN corporation wants to automate their offering of complete B2B services and realizes that their order can be very large and will from time to time violate Order Management's Document size limits. Which two techniques can a consultant use to migrate the risk of large order hitting governor limits?

A. Split Line Items in the same order before submitting the order and request an increase to order size limits
B. User enterprise sales model capabilities to ensure orders are split by site prior to submission to order management.
C. Ensure platform Events mode is enabled for Order Management
D. Asynchronously submit the order to Order Management to allow decomposition and orchestration to happen separately.

Answer: B,C

Explanation:
To mitigate the risk of large orders hitting governor limits, enabling Platform Events mode for Order Management (A) and using Enterprise Sales Model capabilities to split orders by site before submission to Order Management (B) are effective techniques. These approaches help manage large orders more efficiently by leveraging Salesforce ' s event-driven architecture and logically segmenting orders for better processing.
References:Salesforce Industries Order Management documentation on Platform Events and Enterprise Sales Model best practices.

NEW QUESTION # 36
Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.

A. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize
B. Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
C. Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse
D. Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
E. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.

Answer: A,C,D

Explanation:
For creating a guided ordering process for both Sales agents and B2C consumers, using OmniScript is the most effective approach. OmniScript allows for the building of dynamic, interactive scripts that can guide users through complex processes, such as order entry. For B2C consumers, calling OmniScript via Community Builder on a Salesforce community maximizes the reuse of the developed scripts and ensures a consistent user experience across agent and consumer interfaces, while also adhering to Salesforce ' s best practices for community engagement and process automation.References:Salesforce Communications Cloud OmniScript documentation and Salesforce Community Cloud best practices.

NEW QUESTION # 37
During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?

A. Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts
B. Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another
C. Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration
D. Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane

Answer: D

NEW QUESTION # 38
An organization is requesting a negotiated price from UT in their quote for the order which two business flows should UT have in place in communication cloud to meet the customer requirement?

A. Design order capture and order fulfillment flows
B. Design a quoting flow to negotiate price and discount approval process.
C. Design a contract creation and contract renewal flows
D. Design opportunity management flows and convert the opportunity to quote.

Answer: B,D

NEW QUESTION # 39
Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?

A. Service Account
B. Premise
C. Address
D. Place

Answer: A,B

NEW QUESTION # 40
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