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Pegasystems PEGACPDC25V1 Exam Overview:

Certification Vendor:	Pegasystems
Exam Name:	Pega Certified Decisioning Consultant 25
Exam Number:	PEGACPDC25V1
Exam Price:	$175 USD
Exam Duration:	90-120
Exam Format:	Scenario-based Questions, Multiple Choice
Passing Score:	70%
Real Exam Qty:	60-75
Certificate Validity Period:	1 year
Available Languages:	English
Related Certifications:	Pega Certified System Architect Pega Certified Senior System Architect Pega Customer Decision Hub Certification
Recommended Training:	Pega Academy - Customer Decision Hub Learning
Exam Registration:	Pega Certification Portal
Sample Questions:	Pegasystems PEGACPDC25V1 Sample Questions
Exam Way:	Online proctored or test center
Pre Condition:	Recommended: Pega System Architect certification or equivalent experience with Pega Customer Decision Hub.
Official Syllabus URL:	https://www.pega.com/services/education-and-certification

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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

Topic	Details
Topic 1	Decision strategies: Focuses on building decision strategies with business logic to power the decisioning engine.
Topic 2	Customer Engagement Optimization: Addresses change management, revision management, GenAI brand voice, and action update processes.
Topic 3	Contact policy and volume constraints: This domain covers managing contact policies to limit how often customers receive communications, focusing on controlling action exposure and volume in outbound channels while configuring appropriate tracking periods.
Topic 4	AI and Arbitration: Explores AI-powered action arbitration, prioritization, and using business levers for action selection.
Topic 5	Channels: Covers implementing real-time containers, offer emails, and third-party integrations for multi-channel delivery.
Topic 6	Next-Best-Action concepts: Covers one-to-one engagement fundamentals, contact center optimization, always-on outbound strategies, and next-best-action optimization.

Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q106-Q111):

NEW QUESTION # 106
U+ Bank uses the always-on outbound approach to send outbound messages on different channels such as email. SMS, and push notifications. There are a variety of action flow patterns in use to meet various business and channel integrations requirements.
Due to technical reasons, the bank wants to temporarily suspend sending outbound messages and Instead write the selected customers and action details to a database table for later offline processing.
What is the most efficient way to meet this requirement?

A. Add a new Send shape in all the action flows.
B. Set up a secondary schedule.
C. Bypass action flow processing.
D. Update the Send shape with Finalization.

Answer: C

NEW QUESTION # 107
Which of the following reasons explains why a customer might receive an action that they already accepted?

A. The action suitability conditions are not defined.
B. The suppression rules are not defined to exclude previously accepted actions.
C. The actions are filtered based on eligibility.
D. The volume constraint is not set to exclude previously accepted offers.

Answer: D

Explanation:
A customer might receive an action that they already accepted if the volume constraint for that action is not configured to exclude previously accepted offers. This option can be enabled by selecting the Exclude previously accepted actions checkbox in the volume constraint configuration. The action suitability conditions are used to determine whether an action is suitable for a customer based on their propensity, priority, or other criteria, not based on their previous responses. The suppression rules are used to exclude customers from receiving an action based on certain conditions, such as opt-out preferences or recent purchases, not based on their previous responses. The actions are filtered based on eligibility before applying the volume constraints, so this option does not explain why a customer might receive an action that they already accepted. Verified Reference: Certified Pega Decisioning Consultant | Pega Academy, Volume constraints

NEW QUESTION # 108
U+ Bank wants to offer a Gold credit card to customers who have an annual income of more than USD150000. What do you configure in the Next-Best-Action Designer to achieve this outcome7

A. Audience
B. Engagement policy condition
C. Prioritization formula
D. Customer segment

Answer: B

Explanation:
An engagement policy condition is a rule that determines whether a customer is eligible, applicable, or suitable for an offer. You can use engagement policy conditions to filter customers based on their attributes or behaviors. In this case, the bank wants to offer a Gold credit card to customers who have an annual income of more than USD150000, so creating an engagement policy condition based on the income attribute is the best option. Verified References: [Pega Decisioning Consultant | Pega Academy]

NEW QUESTION # 109
U+ BankT a retail bank, uses Pega Customer Decision Hub to manage various business changes throughout their operations The bank's team members need to understand which change request type to use tor different business scenarios they encounter Select each change request type on the left, and drag it to the matching scenario descriptions on the right:

Answer:

Explanation:

NEW QUESTION # 110
U+ Bank, a retail bank, has recently implemented a project in which credit card offers are presented to qualified customers when they log in to the web self-service portal. The bank added engagement policy conditions to show the offers based on the bank's requirements.
In the Answer Area, select the correct engagement policy for each condition.

Answer:

Explanation:

Explanation:
A screenshot of a survey AI-generated content may be incorrect.

NEW QUESTION # 111
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