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Salesforce AP-207 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Solution Design	36%	- Architecture and Design 1. Design future state business processes 2. Define future state architecture 3. Understand deployment tools and best practices 4. Map Energy and Utilities Cloud components to current architecture 5. Determine organizational security and data access considerations 6. Validate data model fitment
Topic 2: Test and Deploy Energy and Utilities Cloud Applications and Solutions	13%	- Testing and Deployment 1. Create deployment plans 2. Identify deployment stakeholders 3. Validate Salesforce core and Vlocity components 4. Support go-live activities 5. Manage UAT milestones 6. Execute user acceptance testing
Topic 3: Implementation	38%	- Platform Configuration 1. Configure products and pricing 2. Configure licenses and access 3. Execute data migration 4. Implement post-sales processes 5. Integrate third-party systems 6. Enable order capture and contract management 7. Perform initial Salesforce and Energy and Utilities Cloud setup
Topic 4: Discovery	13%	- Business Needs Analysis 1. Identify gaps between current processes and Energy and Utilities Cloud capabilities 2. Analyze current state processes and user journeys 3. Align stakeholder requirements 4. Document customer business needs and desired outcomes 5. Understand current state architecture

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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions (Q19-Q24):

NEW QUESTION # 19
An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer service portal that provides customers with a 360-degree view of their energy and utility accounts and includes guided processes for common actions.
Which Energy and Utilities Cloud application should they use?

A. Energy and Utilities Contact Center Console
B. Utility Self-Serve Portal
C. Experience Self-Serve Portal
D. Customer Acquisition Management

Answer: B

NEW QUESTION # 20
An energy and utility company relies on a third-party pricing application for multi-site quotes. The utility company wants Salesforce to manage the multi-site quotation process and continue to use the third-party pricing application.
How can the utility company meet these requests using Energy and Utilities Cloud?

A. Only CPQ pricing is available; requesting pricing for a master Quote or Order from an external source is not available,
B. Install the "Third Party Pricing Application" DataPack from the Process Library.
C. Duplicate the third-party pricing application prices into the Salesforce Price list.
D. Use the external pricing feature to send and receive pricing requests from an external pricing engine.

Answer: D

NEW QUESTION # 21
An existing Salesforce customer has built a data model with many custom objects for their call center operations.
How can the customer use OmniStudio to improve the agent experience?

A. The Energy and Utilities Cloud data model is required for OmniStudio.
B. Certain agents can use Energy and Utilities Cloud OmniStudio and Data Model, while other agents da nat.
C. OmpiStudio can be used with custom objects but will need to be migrated to the Energy and Utilities Cloud data model.
D. OmniStudio can be used without leveraging the Energy and Utilities Cloud data model.

Answer: D

NEW QUESTION # 22
How is the Energy and Utilities Cloud solution installed on an org?

A. A specialized org that Salesforce creates with the solution installed is required
B. Its included as part of core and will be deployed when licenses are purchased
C. Its installed as a managed package and unmanaged components
D. The functionality is unlocked based on the license types assigned to the org

Answer: C

Explanation:
The Salesforce Energy and Utilities Cloud solution is typically installed in a Salesforce org as a combination of a managed package along with unmanaged components. The managed package includes the core functionalities and objects that are part of the Energy and Utilities Cloud framework, ensuring consistency and support across different orgs. The unmanaged components allow for customization and extension specific to the organization's needs, enabling them to tailor the solution to their unique business processes and requirements. Reference = The process for installing Salesforce Energy and Utilities Cloud, including the distinction between managed and unmanaged components, is detailed in the Salesforce documentation and the Energy and Utilities Cloud installation guide, available on the Salesforce website or through the Salesforce AppExchange: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000EcsUWUAZ

NEW QUESTION # 23
An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation. The executive committee asks a consultant for a recommended, cost-effective approach to maximize the return on investment.
Which two courses of action should the consultant recommend?

A. Implement Energy and Utilities Cloud and simultaneously replace the customer information system with a cloud based billing system.
B. Cancel the Energy and Utilities Cloud implementation and replace the CIS. because modem CIS systems have all the necessary functionality to effectively track and manage customer engagements in any channel.
C. To avoid reworking to integrations, deploy a new customer information system first then implement Energy and Utilities Cloud.
D. First, implement Energy and Utilities Cloud and integrate it with the current customer information system through a q middleware platform. Then, replace the customer information system with a more modern one and reconnect the integration points between middleware and the new CIS.

Answer: A,D

Explanation:
These recommended actions provide a strategic approach to maximize return on investment while addressing urgent system replacement needs. Implementing Energy and Utilities Cloud alongside a new cloud-based billing system offers a modernized, scalable solution that enhances operational efficiency. Alternatively, integrating Energy and Utilities Cloud with the existing CIS via middleware allows for immediate enhancements in utility operations with the flexibility to upgrade the CIS subsequently. This phased approach reduces disruption and spreads out capital expenditures over time, aligning with strategic financial planning and ensuring continuity of service.
Reference = Best practices for implementing Salesforce Energy and Utilities Cloud alongside other critical IT systems are covered in Salesforce's strategic implementation guides, providing a framework for decision-making that balances immediate needs with long-term strategic goals.
https://www.salesforce.com/products/industries/energy-and-utilities/overview/

NEW QUESTION # 24
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