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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Predictive Engagement (GPE) Implementation45%- Agent experience and real-time insights
- Creating and managing action maps
- Optimization and continuous improvement
- Setup and configuration basics
- Defining customer segments and engagement strategies
Topic 2: AI Fundamentals in Genesys Cloud CX15%- AI architecture and integration within Genesys Cloud CX
- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
- Core AI concepts for customer engagement
Topic 3: Predictive Routing (GPR) Implementation40%- Data preparation and model training
- Configuration and setup of GPR
- Testing, validation, and deployment
- Performance monitoring and reporting
- Getting started and prerequisites

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q14-Q19):

NEW QUESTION # 14
Which Genesys Cloud interface allows agents to view a customer's digital journey in real-time?
Response:

Answer: B


NEW QUESTION # 15
An action map can only be active on a single webpage at a time.
(True/False)
Response:

Answer: B


NEW QUESTION # 16
Whenever you open an action map, it opens in ___________ mode by default.
Response:

Answer: D


NEW QUESTION # 17
Which two configurations are required when creating a new action map?
(Choose two)
Response:

Answer: C,D


NEW QUESTION # 18
Which features differentiate GPR from legacy queue-based routing?
(Choose two)
Response:

Answer: C,D


NEW QUESTION # 19
......

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