ITIL-4-Specialist-High-velocity-IT考試題庫，ITIL-4-Specialist-High-velocity-IT考試重點

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Section	Objectives
Topic 1: High-Velocity IT Techniques - Valuable Investments	- Investment decision techniques - Value optimization strategies
Topic 2: High-Velocity IT Techniques - Resilient Operations	- Problem Management - Service Continuity Management - Monitoring and Event Management - Site Reliability Engineering - Capacity and Performance Management - Availability Management - Infrastructure and Platform Management
Topic 3: Introduction to High-Velocity IT	- High-velocity concepts - Course introduction and ITIL 4 overview
Topic 4: High-Velocity IT Culture	- Working in highly automated environments - Cultural aspects of high-velocity environments
Topic 5: High-Velocity IT Techniques - Co-Created Value and Assured Conformance	- Relationship Management - Service Experience - Service Desk - Co-Created Value - Service Design
Topic 6: Digital Product Lifecycle	- Digital product lifecycle overview - Transition to Lean, Agile, or DevOps practices - Alignment with ITIL operating model
Topic 7: High-Velocity IT Techniques - Fast Development	- Rapid delivery techniques - Development acceleration methods

>> ITIL-4-Specialist-High-velocity-IT考試題庫 <<

ITIL-4-Specialist-High-velocity-IT考試重點 - ITIL-4-Specialist-High-velocity-IT最新考證

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最新的 Peoplecert IT Infrastructure Library ITIL-4-Specialist-High-velocity-IT 免費考試真題 (Q28-Q33):

問題 #28
An organization in a highly-regulated industry is considering adopting agile practices. The management team is concerned with maintaining compliance to regulatory requirements while empowering teams at every level to make key decisions.
Which approach would MOST LIKELY help the company overcome this challenge?

A. Map strategic objectives to operational metrics, so that all teams understand how their work impacts the organization's compliance to regulatory requirements
B. Assess how competitors approach decision-making, and create a business case that highlights the return on investment from agile practices
C. Review and update operational policy documents to make reference to agile practices, and initiate a training programme to highlight the benefits of these practices
D. Establish an operating model for teams and individuals to understand their scope of control,and the types of decisions they can make

答案：D

問題 #29
Which domain involves running experiments to decide how to respond to a situation?

A. Good practice
B. Best practice
C. Emergent practice
D. Novel practice

答案：C

問題 #30
Which is an example of results-based measurement and reporting?

答案：

解題說明：
Measuring and reporting the customer satisfaction with closed incidents

問題 #31
Which TWO are examples that can be handled as service requests?
A customer asks a service provider to design an app for staff to submit vacation requests.
A staff member asks for a new barcode scanner from an internal IT department.
A manager requires swift changes to user access rights for an employee.
A service provider establishes a channel for users to submit emergency changes.

A. 2 and 4
B. 1 and 4
C. 2 and 3
D. 1 and 3

答案：C

問題 #32
An organization introduced a dedicated team of support agents, which answers questions, provides consultations and fulfils a range of predefined changes initiated by external users with higher levels of subscription.
Which practice ensures effective fulfilment of these service actions?

答案：

解題說明：
Service request management

問題 #33
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