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Salesforce Plat-UX-101 Exam Syllabus Topics:

SectionWeightObjectives
Configuration and Customization10%- Configuring Lightning pages and apps for optimal UX
- Understanding declarative customization options for UX
Testing11%- Analyzing testing results and making recommendations
- Planning and conducting usability testing
Salesforce Lightning Design System13%- Identifying the purpose and resources of SLDS
- Applying SLDS components and patterns
Visual Design11%- Applying Salesforce Lightning Design System (SLDS)
- Designing responsive and mobile-friendly interfaces
Discovery13%- Analyzing existing user experiences and identifying gaps
- Determining business needs and user needs
- Identifying customer experience objectives and goals
Information Architecture12%- Designing site maps and navigation structures
- Creating effective labeling and categorization systems
UX Fundamentals16%- Describing the user-centered design process
- Understanding accessibility standards and guidelines
- Identifying user interface design principles
Interaction Design14%- Defining user flows and interactions
- Designing effective page layouts
- Creating wireframes and prototypes

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Free PDF Quiz 2026 High-quality Salesforce Plat-UX-101: Latest Salesforce Certified Platform User Experience Designer Exam Vce

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Salesforce Certified Platform User Experience Designer Sample Questions (Q100-Q105):

NEW QUESTION # 100
Cloud Kicks needs functional components thatwill be used on many pages. The components need to be consistent with the look and feel of Lightning Experience.
What does the Salesforce Lightning Design System (SLDS) provide that will ensure consistency?

Answer: D

Explanation:
The Salesforce Lightning Design System (SLDS) provides component blueprints that will ensure consistency for Cloud Kicks' functional components. Component blueprints are ready-to-use HTML and CSS UI elements that provide the foundation for Salesforce experience development. They follow the design guidelines, accessibility standards, and best practices of Lightning Experience. They also include variants, states, and modifiers to handle different use cases and scenarios. By using component blueprints, Cloud Kicks can create functional components that are consistent with the look and feel of Lightning Experience without writing custom code or CSS.Reference:
Component Blueprints
Introduction to the Salesforce Lightning Design System


NEW QUESTION # 101
Cloud Kicks (CK) has already identified its user personas. The UX Designer wants to synthesize what CK knows about the users so that a shared understanding is created with the rest of the organization.
Which tool should be used to share this insight?

Answer: A

Explanation:
An empathy map is a tool that helps to synthesize what CK knows about the users and share this insight with the rest of the organization. An empathy map is a visual representation of the user's perspective, based on their thoughts, feelings, actions, and needs. It helps to create a shared understanding of the user's goals, pain points, motivations, and emotions. An empathy map can also help to identify gaps in the user research and generate new ideas for design solutions.Reference:
:Creating a Customer Empathy Map Using The 5 Senses
:Why Empathy Is Crucial to Business Success
:Use Empathy Maps to build better software


NEW QUESTION # 102
Cloud Kicks wants to visually represent stages for opportunities within the sales process. Which Salesforce Lightning Design System (SLDS) component should be recommended?

Answer: A

Explanation:
The correct answer is B. Path, as explicitly keyed in the uploaded UX Designer study guide.
The requirement is specifically to visually represent Opportunity stages within a Salesforce sales process.
Path is the component selected by the study guide because it maps directly to a record progressing through defined business-process stages.
Path provides a stage-oriented visualization that helps sales representatives understand where an Opportunity currently sits within the lifecycle and what stages remain.
Option A, Feed, is used for activity- or collaboration-oriented information rather than representing structured process stages.
Option C, Progress Indicator, can represent progress through a general multi-step experience, but the scenario is not simply about an arbitrary sequence of steps. It specifically concerns Opportunity stages in a sales process, for which the study guide identifies Path as the appropriate Salesforce pattern.
This distinction is important for certification questions: both Path and Progress Indicator can communicate progression, but their intended contexts differ. For a Salesforce record moving through business stages- particularly an Opportunity-the guide points to Path.
Study Guide reference/topics: SLDS Path, Opportunity stages, sales process, process visualization, Salesforce Lightning Design System.


NEW QUESTION # 103
Cloud Kicks wants to plan out the strategy for an upcoming discovery phase. Which practice should be considered?

Answer: A

Explanation:
The correct answer is A. Understand the problem before moving to solutions, which is explicitly stated in the uploaded study guide.
Discovery exists to establish a reliable understanding of the problem space before the team commits to a particular solution. This includes learning about users, business context, current workflows, pain points, constraints, and desired outcomes.
Moving into solution definition too early creates a risk that the team will optimize the wrong problem or merely implement stakeholder assumptions.
Option B, writing user stories for potential solutions, is more appropriate after sufficient discovery evidence has been collected and the team has begun translating findings into implementation requirements.
Option C is especially problematic because discovery should challenge personal assumptions rather than use them as evidence of what users want. The designer should investigate users directly through appropriate research methods.
This is one of the most fundamental principles across the UX Designer study guide: separate the problem space from the solution space. Research should establish what needs to be solved before the team decides how it should be solved.
A disciplined Discovery phase therefore reduces rework, prevents premature commitment, and increases the likelihood that subsequent design decisions address genuine user and organizational needs.
Study Guide reference/topics: Discovery strategy, problem definition, research before solutions, user needs, Discovery.


NEW QUESTION # 104
Users from a small group within a Sales team have complained about an object that is often used only by them that has not been added to their Lightning app. Due to the small volume of users, the administrator is not considering creating a new app for them. Which Salesforce feature should be suggested to improve the end- user experience?

Answer: A

Explanation:
The uploaded study guide identifies B. Personalize the navigation bar as the correct solution.
The problem affects only a small subset of sales users. They frequently use a particular object, but that object is not currently included in the Lightning application's standard navigation. Creating an entirely separate application would therefore be disproportionate to the size of the audience.
Personalizing the navigation bar directly addresses the usability problem by allowing the relevant users to place the object within their own accessible navigation structure. This reduces unnecessary searching or indirect navigation while avoiding organization-wide configuration solely for a small group.
Option A, creating a Dashboard action, does not solve the fundamental problem that these users need routine navigation to an object.
Option C, placing the object's related list on the Home page, would attempt to surface data in a different context rather than providing straightforward navigation to the object itself.
The guide's solution reflects a broader UX principle of appropriate personalization. When a need is specific to a limited group and does not justify a separate application, individual navigation customization can improve efficiency without increasing administrative complexity for everyone else.
Study Guide reference/topics: Lightning navigation, personalization, object access, end-user efficiency, Declarative Design.


NEW QUESTION # 105
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