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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
The Four Dimensions of Service Management	- Value Streams and Processes - Partners and Suppliers - Organizations and People - Information and Technology
ITIL Service Value System (SVS)	- Continual Improvement - Practices Overview - Service Value Chain - Guiding Principles - Governance
Service Management Key Concepts	- Value and Value Co-creation - Service Offerings - Service Relationships

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EXIN ITIL 4 Foundation Sample Questions (Q153-Q158):

NEW QUESTION # 153
Identify the missing word in the following sentence.
The purpose of the supplier management practice is to ensure that the organization's suppliers and their [?] are managed appropriately to support the seamless provision of quality products and services.

A. users
B. performances
C. value
D. costs

Answer: B

NEW QUESTION # 154
Which guiding principle discourages 'silo activity'?

A. Start where you are
B. Keep it simple and practical
C. Focus on value
D. Collaborate and promote visibility

Answer: D

NEW QUESTION # 155
Which is the CORRECT explanation of the 'R' role in a RACI matrix?

A. This role ensures that activities are executed correctly
B. This role ensures the flow of information to stakeholders
C. This role is involved in providing knowledge and input
D. This role has ownership of the end result

Answer: D

NEW QUESTION # 156
A user wants to know how to create a report, so they come into contact with the service desk.
Which practice is MOST LIKELY to help with the solution of this issue?

A. Service request management
B. Change enablement
C. Incident management
D. Service level management

Answer: A

NEW QUESTION # 157
Which statement about service offerings is CORRECT?

A. The same product can be used as a basis for more than one service offering
B. Service offerings describe service actions performed by users
C. Service offerings include the transfer of goods from the consumer to the provider
D. Each service should be described to consumers as a single service offering

Answer: A

NEW QUESTION # 158
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