MB-280 Musterprüfungsfragen & MB-280 Exam

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Microsoft MB-280 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Demonstrate Dynamics 365 Customer Insights capabilities10–15- Work with Customer Insights - Data
  • 1. Build customer profiles and segments
  • 2. Ingest and unify customer data
- Use Customer Insights - Journeys
  • 1. Design and automate customer journeys
  • 2. Personalize interactions and campaigns
Topic 2: Extend and enhance Dynamics 365 Sales capabilities10–15- Integrate with Power Platform
  • 1. Use Power Automate and Power Apps extensions
  • 2. Configure Copilot for Sales
- Implement advanced features
  • 1. Set up forecasting and goals
  • 2. Configure mobile and Outlook integration
Topic 3: Configure and customize Dataverse and model-driven apps35–40- Manage Dataverse components
  • 1. Create and modify tables, fields, and relationships
  • 2. Implement business rules, flows, and logic
  • 3. Configure data quality and auditing
- Customize model-driven apps
  • 1. Integrate Power BI and templates
  • 2. Design forms, views, and dashboards
  • 3. Configure security and access
Topic 4: Implement Dynamics 365 Sales30–35- Enable AI and productivity features
  • 1. Configure predictive scoring
  • 2. Set up Sales Insights and Assistant
  • 3. Implement collaboration tools
- Configure core functionality
  • 1. Configure sales pipelines and charts
  • 2. Manage product catalog and pricing
  • 3. Set up sales roles and security
  • 4. Configure lead and opportunity management

>> MB-280 Musterprüfungsfragen <<

MB-280 Exam - MB-280 Schulungsunterlagen

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Microsoft Dynamics 365 Customer Experience Analyst MB-280 Prüfungsfragen mit Lösungen (Q91-Q96):

91. Frage
You are implementing Dynamics 365 Customer Insights - Data as the company's Customer Data Platform. You set up the data sources and start the unification process.
You need to identify the primary table within the Matching conditions page.
Which two criteria should you use to determine the primary table? Each correct answer presents a complete solution. (Choose two.) NOTE: Each correct selection is worth one point.

Antwort: A,B

Begründung:
Choose the table with the most complete and reliable profile data about your customers: The primary table should contain the most accurate and complete information to serve as the foundation for matching records across different sources.
Choose the Dynamics 365 contact table when this is available as the data source: The contact table in Dynamics 365 is a logical choice for the primary table when it's available because it likely contains the core customer profile data that can be unified with other data sources.


92. Frage
DRAG DROP
Your sales team has now managed to get all the email communication in place and want to take it a step further by implementing SMS channel.
You need to configure an SMS provider.
Which four actions should you perform in sequence? To answer, move the four appropriate actions from the list of actions to the answer area. Arrange the four actions in the correct order.

Antwort:

Begründung:

Explanation:


93. Frage
You are working on a Dynamics 365 implementation for a customer. They need to ensure that users follow standardized business processes when entering information.
You need to create a business process flow to meet this requirement.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.

Antwort:

Begründung:

Explanation:


94. Frage
Drag and Drop Question
The product development team for a toy company creates a new remote-control toy.
You need to create the necessary records and record relationships to sell the product for a newly deployed Dynamics 365 Sales system.
Which five records and/or components should you configure in sequence? To answer, move the five appropriate records and/or components from the list of records and components to the answer area. Arrange the five records and/or components in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.

Antwort:

Begründung:

Explanation:
Step 1: product families
Define your product catalog by organizing your products in a hierarchical structure by creating products and bundles under a product family, defining related products, and adding properties (attributes) to the parent product family so that all the child products and bundles under a product family automatically inherit the properties.
Step 2: products
Step 3: units
How the price for the product is determined for each unit of measure that is defined for that product.
Step 4: price lists
Define product pricing with price lists and price list items
Price lists tell your sales agents what to charge for your products or services. You can create multiple price lists so that you can maintain separate price structures for different regions, sales channels, or sales territories.
Price lists tie the unit, product, and pricing details together, so before you create a price list, make sure the units and products are in place.
Note: Create a Price List Item within a Price List
In the Price List form, select the Price List Items tab, and then select New Price List Item.

In the Price List Item form, fill in the following information:
Product: Select the product for which you're creating this price list.
Unit: Select the unit for the product you're creating this price list for.
Etc,
Step 5: price list items
Price List Item (ProductPriceLevel) table/entity reference (Microsoft Dynamics 365) Information about how to price a product in the specified price level, including pricing method, rounding option, and discount type based on a specified product unit.


95. Frage
You need to ensure the active stage of the business process flow is visible in the view. Which two actions should you perform? Each correct answer presents a complete solution. Choose two. NOTE: Each correct selection is worth one point.

Antwort: A,C

Begründung:
Adding Columns to the Active Onboard New Pet View (Option B):
To display the current active stage of the "Onboard new pet" business process flow, you need to ensure that the Active Onboard new pet view includes relevant columns from the Pet table, specifically those tracking process flow stages.
Creating and Adding a New "Onboarding Stage" Column (Option D):
Creating a column such as "Onboarding stage" on the Pet table helps track the active stage of the onboarding process directly within the view. This allows users to see at a glance which stage each pet is in without navigating away from the main view.
Other Options:
Option A (Adding a page) refers to modifying the app's navigation, which doesn't directly impact the visibility of the business process flow stage.
Option C (All Onboard New Pet View) may not be as relevant if you only need to focus on active onboarding records rather than all records.
Reference from Microsoft Documentation:
For configuring views and columns in Dynamics 365, refer to Create and edit views.


96. Frage
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