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| Section | Weight | Objectives |
|---|---|---|
| Slack Administration and Governance | - User lifecycle management - Workspace configuration and settings - Security and compliance controls | |
| Delivery and Migration | 17% | - Role definition across Slack, partner, and client teams - End-to-end migration planning and execution - Slack delivery best practices |
| Change Management and Adoption | - Training and enablement planning - User adoption strategies - Communication and rollout planning | |
| Solution Design for Slack | - Workspace architecture and design principles - Integration design with Salesforce ecosystem - Channel strategy and governance model |
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NEW QUESTION # 81
A small business with limited IT resources is adopting Slack. They need to ensure their team can effectively use Slack for daily communication and project management. What should be included in their learning plan?
Answer: B
Explanation:
For a small business, a curriculum that covers basic messaging, channel management, and practical applications of Slack for project collaboration and task tracking is crucial. This ensures that the team is well-equipped to use Slack effectively for their daily communication and project management needs.
NEW QUESTION # 82
Which Salesforce object is typically used to set up notifications for Slack?
Answer: B
Explanation:
Slack notifications can be set up for various Salesforce objects like Opportunities, Accounts, and Cases to ensure that users are alerted about important updates in real-time.
NEW QUESTION # 83
You are a Slack consultant helping a client configure Slack Connect. The client is planning a new project with an external partner, and the client asks you whether approval will be required to work with the partner in Slack Connect channels by default.
What guidance should you provide about working with other companies / partners in Slack Connect channels?
Answer: B
Explanation:
The correct answer is D. Slack Connect approval behavior depends on the organization's external collaboration settings, whether the external organization is already verified or trusted, and how the Enterprise Grid policies are configured. It is careless to tell a client that approval is always required or never required. In practice, approvals may be required depending on admin settings, workspace policies, external organization status, and whether the invitation is for a new or already approved relationship. Option A is wrong because Slack Connect approvals are not controlled by app approval settings; app governance and external collaboration governance are separate policy areas. Option B is too permissive and ignores enterprise controls. Option C is too absolute and ignores cases where admins configure more open collaboration rules. The consultant's answer should be precise: approval is sometimes required, and the client should review Slack Connect settings during the Policies and Settings session so the external collaboration model matches their risk posture.
NEW QUESTION # 84
Which type of data does Slack integrate with in Salesforce to trigger automation workflows?
Answer: D
Explanation:
Slack integrations typically trigger workflows based on changes to standard Salesforce objects, such as Leads, Opportunities, and Cases, ensuring that teams are notified about important updates.
NEW QUESTION # 85
When designing a Slack grid for a client with multiple departments and cross-functional teams, what approach should you recommend for the most effective collaboration and communication?
Answer: B
Explanation:
The best approach for a client with multiple departments and cross-functional teams is to design a grid with dedicated channels for different departments, projects, and topics. This allows for organized, focused communication and collaboration, making it easier for team members to find and engage in relevant discussions.
NEW QUESTION # 86
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