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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Key Concepts of ITIL 4	15%	- Partners and suppliers - Value streams and processes - Information and technology - Organizations, people and culture
Topic 2: Key Concepts of Service Management	20%	- Products and services - Service relationships: service providers, consumers, stakeholders - Value, outcomes, costs and risks
Topic 3: ITIL Guiding Principles	15%	- Collaborate and promote visibility - Optimize and automate - Focus on value - Think and work holistically - Keep it simple and practical - Progress iteratively with feedback - Start where you are
Topic 4: ITIL Practices	25%	- General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc. - Technical Management Practices: Monitoring & Event, Release, Deployment, etc. - Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc.
Topic 5: ITIL Service Value System	25%	- Continual Improvement - Governance - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Purpose and components of the Service Value System

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EXIN ITIL 4 Foundation Sample Questions (Q348-Q353):

NEW QUESTION # 348
Identify the missing word in the following sentence.
The use of [?] should support, not replace what is observed, when using the 'start where you are' guiding principle.

A. plans
B. process
C. tools
D. measurement

Answer: D

NEW QUESTION # 349
Which guiding principle recommends using the minimum number of steps necessary to achieve an objective?

A. Keep it simple and practical
B. Think and work holistically
C. Focus on value
D. Progress iteratively with feedback

Answer: A

NEW QUESTION # 350
Which is a key element of the 'think and work holistically' guiding principle?

A. Understanding the methods applicable to complex systems
B. Eliminating metrics which do not contribute to achieving an objective
C. Using technology for standard tasks to give people time for complex activities
D. Assessing which procedures can be re-used when improving a service

Answer: A

NEW QUESTION # 351
What is used as a tool to help define and measure performance?

A. A continual improvement register
B. An incident record
C. A change schedule
D. A service level agreement

Answer: D

NEW QUESTION # 352
Which does the ITIL service value system discourage?

A. Organizational agility
B. Interfaces among practices
C. Organizational silos
D. Coordinated authorities and responsibilities

Answer: C

NEW QUESTION # 353
......

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