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| Section | Weight | Objectives |
|---|---|---|
| Software Troubleshooting | 23% | - Application and security troubleshooting
|
| Security | 28% | - Threats and mitigation
|
| Operating Systems | 28% | - Windows installation, configuration, and management
|
| Operational Procedures | 21% | - Communication and professionalism
|
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問題 #217
Which of the following is the best reason for a network engineering team to provide a help desk technician with IP addressing information to use on workstations being deployed in a secure network segment?
答案：C
解題說明：
When a subnet does not offer DHCP, workstations cannot automatically obtain IP configuration.
Supplying help desk technicians with the correct static IP address, subnet mask, gateway, and DNS ensures the newly deployed machines can communicate on the secure network segment without relying on DHCP.
問題 #218
Users access an internal application through a browser website. When a user is browsing the site, a message appears that states it is not safe. The message also displays an Advanced Options button to continue or close the site. During security training, all users were told to close any site that displays this message. Which of the following should the technician do to resolve the issue?
答案：C
解題說明：
That browser warning with an "Advanced Options" bypass is a classic indicator of a certificate trust problem (expired, self-signed, wrong hostname, or untrusted CA). Quentin Docter explains that when "an untrusted SSL certificate is encountered, the web browser will alert you that the SSL certificate is not valid," and the address bar may show "Not secure" even if you click through. Since this is an internal application, the correct fix is to ensure the site presents a valid certificate chain trusted by clients-i.e., install a proper SSL/TLS certificate (and ensure it matches the hostname). Docter also describes HTTPS (HTTP over SSL) and notes it uses PKI certificates to validate and encrypt communication.
Mike Meyers' material reinforces that browsers rely on trusted root CAs and warns users when certificates are
"expired" or not trusted. The All-in-One guide similarly states that public keys are delivered as digital certificates signed by a trusted CA, and certificate warnings often mean the site is misconfigured or potentially compromised.
Therefore, the technician should install a proper SSL/TLS certificate for the site (B).
問題 #219
A technician verifies that a malware incident occurred on some computers in a small office. Which of the following should the technician do next?
答案：B
解題說明：
Comprehensive and Detailed Explanation From Exact Extract:
Once a malware incident has been confirmed, the immediate next step is to contain the threat. Quarantining infected systems prevents the malware from spreading to other devices and isolates the malicious code for further analysis or remediation.
B: Educating end users is important but occurs later in the incident response process.
C: Disabling System Restore is part of cleanup, not containment.
D: Updating and scanning should occur after the system is quarantined to prevent further infection or spread.
Reference:
CompTIA A+ 220-1102 Objective 2.5: Given a scenario, detect, remove, and prevent malware using appropriate tools and methods.
Study Guide Section: Malware removal best practices - Step 2: Quarantine the infected system
問題 #220
As a corporate technician, you are asked to evaluate several suspect email messages on a client's computer.
Corporate policy requires the following:
>All phishing attempts must be reported.
>Future spam emails to users must be prevented.
INSTRUCTIONS
Review each email and perform the following within the email:
>Classify the emails
>Identify suspicious items, if applicable, in each email
>Select the appropriate resolution
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
答案：
解題說明：
See explanation below.
Explanation:
Inbox mail 1 -Account Locked- Phishing - Report email to Information Security Inbox mail 2 -Share your feedback - Legitimate - Perform no additional actions Inbox mail 3 -Employee orientation - Legitimate - Perform no additional actions Inbox mail 4 -Security Update - Spam - Report email to Information Security Inbox mail 5 -Interview - Legitimate - Perform no additional actions
-
問題 #221
An endpoint ' s screensaver no longer activates automatically. The global security policy states that the screensaver should activate after the endpoint has been idle for an hour. Which of the following commands should the technician run on the endpoint to investigate this issue?
答案：C
解題說明：
Because the requirement is defined by a global security policy , the key question is whether the endpoint is actually receiving and applying the correct Group Policy Object (GPO) settings for screensaver timeout and enforcement. The best command to investigate applied policy is gpresult , which produces the Resultant Set of Policy (RSoP) information. Quentin Docter explains: "The gpresult command is used to show the Resultant Set of Policy (RSoP) report/values for a remote user and computer," and it helps determine
"which settings apply" when policies can be set at the local workstation, domain, user, and computer levels.
He notes the /r switch provides a summary and /z gives detailed, "super-verbosity" output showing exact settings being applied.
The All-in-One guide similarly states gpresult gives "a quick overview of all security policies applied to a single user or computer," which is precisely what you need when a policy-driven screensaver setting isn't behaving as expected. msinfo32 shows system info, sfc repairs corrupted files, and whoami shows identity- none confirm applied GPO settings like gpresult.
問題 #222
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