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ServiceNow CIS-ITSM certification is highly regarded in the IT industry and is recognized as a valuable credential for IT professionals. Certified Implementation Specialist - IT Service Management certification demonstrates the candidate's expertise in implementing IT Service Management solutions using ServiceNow and validates their skills in managing IT services efficiently and effectively. Certified Implementation Specialist - IT Service Management certification also enhances the candidate's career opportunities and earning potential.

ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) Exam is a certification program designed to validate the skill set of IT professionals who specialize in ServiceNow IT Service Management (ITSM). CIS-ITSM exam is designed to test your knowledge and skills in ServiceNow ITSM and ensure that you are proficient in implementing ITSM solutions using ServiceNow. CIS-ITSM exam is intended for those who work with ServiceNow ITSM and are responsible for implementing, configuring, and maintaining ITSM processes within their organization.

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ServiceNow CIS-ITSM exam is a comprehensive test that covers a wide range of ITSM topics, including incident management, problem management, change management, service catalog management, and service level management. CIS-ITSM Exam consists of 60 multiple-choice questions, and candidates have 90 minutes to complete it. To pass the exam, candidates must score a minimum of 70%.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q199-Q204):

NEW QUESTION # 199
The Knowledge [kb_knowledge] table is extended from _________ .

A. No table; It is a Base Table
B. Task [task]
C. Configuration Item [cmdb_ci]
D. Knowledge Base [kb_knowledge_base]

Answer: D

Explanation:
Explanation
Knowledge [kb_knowledge] is a base table; it does not extend another table

NEW QUESTION # 200
The support manager at Universal Containers wants a dashboard that shows the number of cases that remain open as of 5:00 p.m. each day.
Which type of report should be used in the dashboard component?

A. Standard case lifecycle report where unit equals business hours
B. Report based on custom report type using cases and business hours
C. Report based on a reporting snapshot that runs daily at 5:00 p.m.
D. Custom summary report where unit equals business hours

Answer: C

NEW QUESTION # 201
How can you customize the process for normal change requests so that no approval is needed from assignment group manager when the risk is low?

A. In the "Low Risk Normal Change Policy" policy, Unselect the "Require Assignment Group Approval" check box.
B. In the "Normal Change Policy" policy, unselect the "Require Assignment Group Approval for Low Risk Changes" check box.
C. Modify the script include "ChangeRequestStateModel_normal" so that no approval is needed when the risk is low.
D. In the "Normal Change Policy" policy, deactivate the "Low Risk Manager approval" decision.

Answer: D

NEW QUESTION # 202
A company notices that their unit tests in a test class with many methods to create many records for prerequisite reference data are slow.
What can a developer to do address the issue?

A. Move the prerequisite reference data setup to a @testSetup method in the test class.
B. Move the prerequisite reference data setup to the constructor for the test class.
C. Move the prerequisite reference data setup to a static method in the test class and call that from each test method.
D. Move the prerequisite reference data setup to a TestDataFactory and call that from each test method.

Answer: D

Explanation:
Explanation/Reference:

NEW QUESTION # 203
Which table is used to store emergency change requests?

A. Change Request [change_request]
B. Emergency Change Request [emergency_change_request]
C. Change [change]
D. Emergency CR [emergency_cr]

Answer: A

Explanation:
Explanation/Reference:
Explanation:
All types of change requests are stored in the same table: Change Request [change_request].

NEW QUESTION # 204
......

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