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| Section | Weight | Objectives |
|---|---|---|
| Configure Field Service (20-25%) | 20-25% | - Implement security roles and field service settings - Configure work order types and incident types - Configure pricing, billing, and cost entities - Configure Field Service organizations and structures - Configure scheduling configurations and booking setup - Set up and configure resource characteristics and skills - Set up and configure customer assets |
| Manage Work Orders (20-25%) | 20-25% | - Manage work order reporting and analytics - Process work order inspections and recommendations - Configure work order lifecycle and statuses - Create and manage work orders - Handle work order incidents and resolutions - Manage work order products, services, and notes |
| Manage Field Service Mobile Application (10-15%) | 10-15% | - Configure resource and technician mobile experiences - Configure Field Service Mobile app settings - Handle offline capabilities and synchronization - Manage mobile forms and workflows |
| Manage Asset and Connected Field Service (5-10%) | 5-10% | - Manage asset IoT connections and monitoring - Configure IoT integrations and alerts - Process IoT alerts and work order creation - Implement connected field service scenarios |
| Scheduling and Dispatch (20-25%) | 20-25% | - Manage scheduling options and requirements - Optimize schedules using resource scheduling optimization - Configure map view and route optimization - Handle scheduling conflicts and rescheduling - Configure schedule board and board features - Schedule work orders using various methods |
| Manage Inventory and Procurement (15-20%) | 15-20% | - Handle inventory adjustments and transfers - Configure product inventory and item associations - Process purchase orders and returns - Manage inventory levels and stock locations - Configure warehouse and inventory settings |
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NEW QUESTION # 65
A new service technician was recently hired on at Litware, Inc. and is assigned to the HVAC team. The service technician is still learning about the job and the units the company sells and services.
The service technician has been assigned to a repair work order for a unit. Upon arrival and inspection, the service technician turns off the one circuit breaker to the unit, but is not sure what should be done next. The service technician makes a phone call to the internal help team, but they aren't sure how to provide guidance as they cannot see what exactly the service technician is looking at and the service technician cannot describe it.
What should the company implement to handle this sort of issue?
Answer: A
NEW QUESTION # 66
You are a Dynamics 365 for Field Service Dispatcher reviewing automatically generated bookings for optimization of the schedule.
You notice that, for certain customers, Work Orders are being generated without service tasks, products, or services, when they should have them documented from the Agreement.
Which two of the following should you troubleshoot? Each correct answer presents part of the solution.
Answer: A,C
NEW QUESTION # 67
Your company has a requirement to use the out-of-the-box Resource types to categorize Active Bookable Resource types. The company wants to ensure easy Dynamics 365 upgrades as needed.
You need to ensure that you only use the appropriate Resource types.
Which types are available for your use? To answer, drag each description on the left to the appropriate column on the right. Each description may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
NEW QUESTION # 68
You are responsible for setting up Dynamics 365 Field Service for proper billing and servicing.
Your client needs to understand the difference between billing accounts and service accounts for their multi- company organization.
Match the account type to the applicable scenario. To answer, drag the appropriate account type from the column on the left to the applicable scenario on the right. Each account type may be used once, more than once, or not at all.
NOTE: Each correct match is worth one point.
Answer:
Explanation:
Explanation:
NEW QUESTION # 69
A work order has been created with Bharti Airtel as the Billing Account and Airtel Kolkata as the Service Account.
You need to determine the account where various work order information originates. The sheeted work order type and entitlement do not have any of this information.
Which account belongs to each piece of work order information? To answer, drag the appropriate account to the correct piece of work order information. Each account may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct match is worth one point.
Answer:
Explanation:
NEW QUESTION # 70
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