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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Administrator Exam |
| Exam Number: | ADM-201 / Salesforce-Certified-Administrator |
| Available Languages: | English, German, Spanish, Portuguese (Brazilian), Japanese, Italian, French |
| Exam Price: | $200 USD (+ applicable tax), retake: $100 USD |
| Real Exam Qty: | 60 scored + 5 unscored |
| Related Certifications: | Salesforce Certified Platform App Builder Salesforce Certified Advanced Administrator |
| Exam Format: | Multiple-select, Multiple-choice, Scenario-based |
| Exam Duration: | 105 minutes |
| Certificate Validity Period: | Valid 3 years; requires annual free Trailhead maintenance to stay active |
| Passing Score: | 65% |
| Recommended Training: | Trailhead Prepare for Your Administrator Credential Official Exam Guide |
| Exam Registration: | Webassessor Registration Official Salesforce Credential Page |
| Sample Questions: | Salesforce Salesforce-Certified-Administrator Sample Questions |
| Exam Way: | Online proctored via Kryterion Webassessor / Pearson VUE, or in-person at authorized test centers |
| Pre Condition: | No formal prerequisites; 6+ months of hands-on Salesforce administration experience recommended |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/administrator |
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Salesforce Certified Administrator exam is a widely recognized credential in the Salesforce community. It is designed for professionals who want to demonstrate their knowledge and skills in managing and configuring Salesforce applications. Salesforce-Certified-Administrator exam tests the candidates on various aspects of Salesforce administration, including user management, security, data management, automation, and reporting.
Salesforce Certified Administrator certification exam is a proctored exam that consists of 60 multiple-choice questions. Salesforce-Certified-Administrator Exam Duration is 105 minutes, and candidates need to score at least 65% to pass the exam. Salesforce-Certified-Administrator exam fee is $200, and candidates can take the exam online or at a testing center. Salesforce-Certified-Administrator exam is available in multiple languages, including English, Spanish, French, German, Portuguese, and Japanese.
NEW QUESTION # 10
The administrator at Cloud kicks deleted a custom field but realized there is a business unit that still uses the field.
What should an administrator take into consideration when undeleting the field?
Answer: D
Explanation:
Explanation
When an administrator deletes a custom field, Salesforce moves it to the deleted fields list for 15 days, during which time it can be undeleted or erased permanently. If the administrator undeletes the field within 15 days, most of its properties and data are restored, except for its field history data, which remains deleted and cannot be recovered. References: https://help.salesforce.com/s/articleView?id=sf.custom_field_delete.htm&type=5
NEW QUESTION # 11
Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue.
What should the administrator use to achieve this?
Answer: B
Explanation:
Explanation
Assignment rules are tools that allow administrators to automatically route records to users or queues based on certain criteria. For example, an assignment rule can assign cases to different queues based on case priority, origin, type, or other fields. Assignment rules can be triggered when records are created manually, via email, web, or API. Assignment rules consist of multiple rule entries that define the criteria and actions for each assignment scenario. References:
https://help.salesforce.com/s/articleView?id=sf.customize_leadrules.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_casesupport_assign.htm&type=5
NEW QUESTION # 12
The Call centre manager in Ursa Major Solar wants to provide agents with a case dashboard that can be drilled down by case origin, status and owner.
What should an Administrator add to the dashboard to fulfil the request?
Answer: C
NEW QUESTION # 13
A user at Universal Containers left the company. The administrator needs to create new user for their replacement, but they have assigned all available users licenses.
What should the administrator do to free up users licenses for the new users?
Answer: C
NEW QUESTION # 14
Which tool should an administrator use to review recent configuration changes made in their org?
Answer: A
NEW QUESTION # 15
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