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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q26-Q31):

NEW QUESTION # 26
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It enables processing of accounting data.
B. It provides permanent awareness of customer expectations.
C. It provides seamless connectivity to teams with the correct information at the right time.
D. It enables organizations to deliver personalized customer engagement data.
E. It provides permanent transparent and personalized data related to maintenance plants.

Answer: B,C,D

NEW QUESTION # 27
Which application would you use to execute an email campaign for a target group?

A. SAP Service Cloud Version 2
B. SAP Emarsys
C. SAP Customer Data Cloud
D. SAP Commerce Cloud

Answer: B

NEW QUESTION # 28
What does Clean Core mean in relation to SAP Customer Experience?

A. It is a strategy to retain an existing installed base of solutions.
B. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.
C. It is a strategy to keep existing solutions in the target system environment by prioritizing.
D. It is a strategy to aid in cleaning legacy data for the purposes of data migration.

Answer: B

NEW QUESTION # 29
Your customer wants to sell their products and services through the internet.
Which application would you recommend?

A. SAP Service Cloud Version 2
B. SAP Business Technology Platform
C. SAP Commerce Cloud
D. SAP Sales Cloud Version 2

Answer: C

NEW QUESTION # 30
Which solution can be used to analyze a real-time 360 view of the customer?

A. SAP Customer Data Platform
B. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)
C. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)
D. Enterprise Consent and Preference Management

Answer: A

NEW QUESTION # 31
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