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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 2
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 3
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 4
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 5
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 6
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.

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Apple Device Support Exam Sample Questions (Q166-Q171):

NEW QUESTION # 166
You suspect a hardware problem with your Mac. You want to use Apple Diagnostics to verify your suspicion.
What steps should you complete to use Apple Diagnostics? (Image of macOS startup options, disk and gear on a black background)

Answer: A

Explanation:
For Apple silicon Macs, hold the power button until startup options appear, then pressCommand-Dto start Apple Diagnostics.
* Option A: Shift is for Safe Mode.
* Option C: Option-D isn't valid here.
* Option D: D alone works on Intel, not always silicon.
* Option B: Correct for 2025 silicon Macs.References: Apple Support - "Use Apple Diagnostics" (support.apple.com/HT202731).


NEW QUESTION # 167
A user finds several Recovered Files folders in the Trash. What should you advise the user to do?

Answer: C

Explanation:
Recovered Files folders appear in Trash after a crash or improper shutdown, containing temporary files. Users should check for useful data (e.g., unsaved work) and then empty Trash to free space.
* Option A: Not malware-related.
* Option C: Preference files aren't involved.
* Option D: Immediate deletion risks data loss.
* Option B: Correct-safe and practical.References: Apple Support - "If files appear in Trash" (support.
apple.com/HT202121).


NEW QUESTION # 168
Scenario
You were asked to prepare to upgrade your organization's entire iPhone inventory to iOS 17. Your current inventory includes these devices:
* iPhone SE (2nd generation)
* iPhoneX
* iPhone SE (3rd generation)
* iPhone 6s
* iPhone 7
* iPhone 8
Select two responses.
Which two iPhone models should you replace to prepare for the iOS 17 upgrade?

Answer: A,E


NEW QUESTION # 169
Use this image to answer the question.

What does this iPhone Privacy Warning message indicate?

Answer: A

Explanation:
The iPhone Privacy Warning message indicates that the device is using its original MAC address to join the Wi-Fi network, which could allow the network operator or other parties to track the device or profile its online activity. To prevent this, the device can use a different MAC address for each Wi-Fi network, which is called a Private Wi-Fi Address. This feature is enabled by default on devices running iOS 14 or later, but it can be turned off manually or automatically by some networks. To turn on the Private Wi-Fi Address, the user needs to go to Settings > Wi-Fi, tap the info icon next to the network name, and toggle on the Private Wi-Fi Address option. This will generate a new MAC address for the device and rejoin the network. References: = Use private Wi-Fi addresses in iOS 14, iPadOS 14, and watchOS 7, Wi-Fi Privacy Warning on an iPhone: What It Means & What To Do


NEW QUESTION # 170
Where are sysdiagnose log files located on iPhone?

Answer: B


NEW QUESTION # 171
......

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