220-1202 Exam Practice & 220-1202 Visual Cert Test

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CompTIA 220-1202 Exam Syllabus Topics:

Section	Weight	Objectives
Software Troubleshooting	23%	- Operating system issues 1. System crashes and performance issues 2. Boot errors and startup problems 3. Update and driver failures - Application and security troubleshooting 1. Application crashes and errors 2. Security-related issues and fixes 3. Installation and compatibility problems - Mobile device troubleshooting 1. App and OS update failures 2. Performance and battery problems 3. Connectivity and synchronization issues
Operational Procedures	21%	- Safety and compliance 1. Environmental controls 2. Workplace safety procedures 3. Privacy and regulatory compliance - Communication and professionalism 1. Incident reporting 2. Customer service techniques 3. SLA management - IT service management 1. Backup and recovery processes 2. Documentation and change management 3. Disaster recovery planning
Security	28%	- Threats and mitigation 1. Social engineering prevention 2. Data protection and disposal 3. Malware types and removal - Network and application security 1. Firewalls and security appliances 2. Wireless security protocols 3. Encryption technologies - Security fundamentals 1. Authentication and authorization 2. Zero Trust concepts 3. Permissions and access control
Operating Systems	28%	- Mobile operating systems 1. App installation and security settings 2. Android and iOS configuration 3. Mobile device management - Windows installation, configuration, and management 1. Command-line tools and scripting 2. Device drivers and system updates 3. Windows 10/11 features and settings 4. File systems, partitions, and storage management - macOS, Linux, and Chrome OS basics 1. Installation and navigation 2. System configuration and maintenance 3. Command-line operations

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q10-Q15):

NEW QUESTION # 10
A technician is securing a newly deployed workstation that only assigned users can access.
Which of the following techniques should the technician do to prevent unauthorized users from accessing the workstation? (Choose two.)

A. Enable screensaver locks
B. Defragment the hard drive
C. Disable iCloud integration
D. Enable SSH
E. Apply the BIOS password
F. Enable the firewall

Answer: A,E

Explanation:
Enabling screensaver locks ensures that only authorized users can access the workstation after periods of inactivity.
Applying a BIOS password prevents unauthorized users from changing boot options or accessing the workstation at startup.

NEW QUESTION # 11
Hotspot Question
A user reports that after a recent software deployment to upgrade the Testing application, they can no longer use it. However, other employees can successfully use the Testing program.
INSTRUCTIONS
Review the information in each tab to verify the results of the deployment and resolve any issues discovered by selecting the:
- First command to resolve the issue
- Second command to resolve the issue
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Answer:

Explanation:

NEW QUESTION # 12
Which of the following provides information to employees, such as permitted activities when using the organization's resources?

A. MNDA
B. DRM
C. EULA
D. AUP

Answer: D

Explanation:
An Acceptable Use Policy outlines what activities employees are permitted or prohibited from performing when using the organization's IT resources. It provides clear guidance on acceptable behavior, ensuring users understand the rules governing company systems and data.

NEW QUESTION # 13
An employee contacts the help desk because multiple unwanted pop-ups are appearing on- screen while visiting a website. Which of the following will the technician most likely do to resolve this issue?

A. Configure browser security settings.
B. Stop the respective process in Task Manager.
C. Install third-party ad blockers.
D. Change the firewall configuration.

Answer: A

Explanation:
The technician should configure the browser's security and pop-up settings to block unwanted pop-up windows. Modern browsers include built-in controls for restricting pop-ups and potentially intrusive website behavior without requiring additional software.

NEW QUESTION # 14
Welcome to your first day as a Fictional Company, LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
INSTRUCTIONS
Click on individual tickets to see the ticket details, and view applicable attachments to determine the problem.
Select the appropriate issue from the ' Issue ' drop-down menu. Then, select the most efficient resolution from the ' Resolution ' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the
' Verify/Resolve ' drop-down menu.

Answer:

Explanation:

Explanation:
Ticket #8675310
* Issue: Limited network connectivity
* Resolution: Refresh DHCP
* Verify/Resolve: ipconfig /renew
For the Low priority ticket #8675310 (" A small yellow triangle appeared in the taskbar. I am no longer able to access network resources. "), the Windows yellow triangle on the network icon is the classic indicator of limited connectivity (often caused by a bad/expired DHCP lease, APIPA address, missing default gateway, or DNS info not being assigned).
Correct PBQ Selections (Ticket #8675310)
Issue
Limited network connectivity
Why (CompTIA logic):
That yellow warning triangle means the NIC is connected at Layer 2 (link is up), but the system likely doesn't have valid Layer 3 config (IP/gateway/DNS), so it can't reach network resources.
Resolution
Refresh DHCP
Why this is the most efficient fix:
When a Windows PC can't access network resources and shows "limited connectivity," the fastest, lowest- risk fix is to renew DHCP so the PC can pull:
* a valid IP address
* default gateway
* DNS servers
This directly resolves the most common root cause behind that icon.
Verify / Resolve
ipconfig /renew
Why this is the correct verification/remediation command:
ipconfig /renew is the direct command to request a fresh DHCP lease . After renewal, the user should regain access to network resources if DHCP was the issue.
What this fixes (what you'd expect to see)
Before the fix, the attachment ( Output.txt ) in these PBQs typically shows symptoms like:
* 169.254.x.x (APIPA) # DHCP failed
* Missing/blank Default Gateway
* DNS not present or incorrect
After ipconfig /renew, you should see a normal private IP (like 192.168.x.x / 10.x.x.x / 172.16-31.x.x ) and a valid gateway/DNS.

NEW QUESTION # 15
......

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