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問題 #55
Through which document programmes establish the context in which risks will be identified and assessed and responses planned and implemented?
答案:B
解題說明:
The Risk Register is the key document where programmes establish the context for risk identification, assessment, and response planning. It captures all identified risks along with their evaluation and mitigation measures. The MSP Practitioner notes, "All the above information is part of Risk register," indicating that the Risk Register consolidates risk-related data essential for proactive management and decision-making throughout the programme lifecycle.
問題 #56
In delivering the capability, who is responsible for aligning projects with benefits realization?
答案:A
解題說明:
Both the Business Change Manager (BCM) and the Programme Manager share responsibility for aligning projects with benefits realization. The MSP Practitioner highlights that "Both roles are responsible for this task as projects are overseen by programme manager, and benefits are under BCM supervision." The Programme Manager ensures that project outputs are delivered on time, within scope, and aligned to programme objectives, while the BCM ensures that these outputs translate into tangible benefits once transitioned into operational use.
This dual responsibility ensures seamless coordination between delivery and realization functions, bridging the gap between project outputs and strategic outcomes. Without this collaboration, there is a risk of projects delivering outputs that fail to produce the intended business improvements.
Together, the Programme Manager and BCM form a critical partnership in MSP's approach to ensuring benefits are fully realized, tracked, and maximized throughout and beyond the programme lifecycle.
問題 #57
One of the outcomes from the programme is 'customers buy package deals'. However, this outcome cannot be fully achieved until the end of Tranche 3 when training for the call centre staff is complete. Some senior managers think that this could be delivered more quickly, but the Call Centre Manager does not want their staff members affected by too many changes at the same time, so that they can continue to meet the needs of existing customers. The programme manager has designed the tranche structure to take this into account.
Is this tranche design an appropriate application of the 'bring pace and value' principle, and why?
答案:D
解題說明:
Comprehensive and Detailed 200 to 250 words of Explanation From Exact Extract of project- programme-and-portfolio-management of 5th Edition MSP:
The principle of 'Bring pace and value' in MSP 5th Edition emphasizes that a programme should be structured to deliver value as early as possible while maintaining a sustainable pace of change. A critical aspect of this principle is the recognition of the "capacity for change" within the business-as-usual (BAU) environment. If a programme attempts to move too quickly, it risks overwhelming the operational teams, leading to a dip in performance or a complete failure to adopt the new ways of working.
In this scenario, the Call Centre Manager highlights a valid concern regarding the volume of change (change fatigue) and the need to maintain existing customer service levels. Option A is the correct application of the principle because MSP explicitly states that the design of tranches and the timing of "landing points" must be balanced against the organization's ability to absorb change. Delivering "pace" does not mean reckless speed; it means the optimal speed that maximizes cumulative value without breaking the operational backbone of the company. By designing the tranche structure to accommodate the call centre's capacity, the programme manager ensures that when the change is finally implemented in Tranche 3, it is more likely to be successful and sustainable. This avoids the "value leakage" that occurs when changes are forced upon a business that is not ready to receive them.
問題 #58
Who is accountable for confirming programme closure?
答案:A
解題說明:
The Senior Responsible Owner (SRO) is accountable for confirming programme closure. This responsibility involves assessing whether the programme's Business Case objectives and benefits have been satisfactorily met or if the programme is no longer viable.
The MSP Practitioner states: "SRO will confirm programme closure if business case is satisfied or unviable." The SRO ensures that all closure criteria, including benefit realization, risk mitigation, and stakeholder expectations, are addressed before formally closing the programme.
While the Programme Manager manages the operational closure tasks and the Sponsoring Group provides governance oversight, ultimate closure accountability rests with the SRO to ensure a controlled and successful programme conclusion aligned to strategic goals.
The Business Change Manager (BCM) supports by confirming benefits status but does not hold closure authority.
This clarity in accountability prevents premature or inappropriate programme termination and ensures a thorough and accountable close-out process.
問題 #59
The engineering department has been asked to produce a weekly report for the programme board. The report will include data on how many new water meters have been installed in the last seven days. The programme manager is writing the assurance approach. The engineering department report has been included as part of the first line of defence.
Is this an appropriate application of the assurance' theme, and why?
答案:D
解題說明:
Comprehensive and Detailed 200 to 250 words of Explanation From Exact Extract of project- programme-and-portfolio-management of 5th Edition MSP:
MSP 5th Edition utilizes the "Three Lines of Defence" model for assurance. The First Line of Defence consists of the management controls, reporting, and supervision that occur within the delivery team itself (e.
g., project managers and functional departments). These are the day-to-day mechanisms that ensure the work is being done correctly and that progress is being tracked.
Option B is correct because the weekly report from the engineering department is a primary management control. By providing data on installations, the department allows the Programme Board to monitor progress against the delivery schedule. This is a classic "first-line" activity where those responsible for the work report their status upwards. While the data might influence future decisions (Option C), the act of structured reporting for the purpose of oversight and "checking" progress is an assurance activity. Effective assurance ensures that the board has accurate information to verify that the programme's outputs (the capability) are being delivered as planned. Without this first-line reporting, higher levels of assurance (like audits or peer reviews) would have no data to validate. Therefore, including operational reporting as part of the assurance approach is an appropriate way to ensure transparency and accountability within the programme structure.
問題 #60
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