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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Service Management Key Concepts	- Service Relationships - Value and Value Co-creation - Service Offerings
ITIL Service Value System (SVS)	- Governance - Practices Overview - Continual Improvement - Guiding Principles - Service Value Chain
The Four Dimensions of Service Management	- Partners and Suppliers - Value Streams and Processes - Organizations and People - Information and Technology

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EXIN ITIL 4 Foundation Sample Questions (Q302-Q307):

NEW QUESTION # 302
Which is the correct combination of items that makes up an IT service?

A. Information technology, networks and people
B. Information technology, people and processes
C. People, processes and customers
D. Customers, providers and documents

Answer: B

NEW QUESTION # 303
What is the MOST LIKELY reason that incident management would need a temporary team to work together?

A. So users can resolve their own incidents with self-help
B. So customers and users are provided with timely updates
C. To resolve a complex or major incident
D. To escalate an incident to a supplier or partner

Answer: C

NEW QUESTION # 304
What is the purpose of the 'monitoring and event management' practice?

A. To manage workarounds and known errors
B. To restore normal service operation as quickly as possible
C. To capture demand for incident resolution and service requests
D. To systematically observe services and service components

Answer: D

NEW QUESTION # 305
Which process works with incident management to ensure that security breaches are detected and logged?

A. Continual service improvement
B. Service level management
C. Access management
D. Change management

Answer: C

NEW QUESTION # 306
What should be done for every problem?

A. It should be resolved so that it can be closed
B. It should be diagnosed to identify possible solutions
C. It should have a workaround to reduce the impact
D. It should be prioritized based on its potential impact and probability

Answer: D

NEW QUESTION # 307
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