ITIL ITIL-4-Foundation Reliable Test Braindumps - ITIL-4-Foundation Exam Introduction

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ITIL ITIL-4-Foundation Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ITIL Practices Overview15%- Service Level Management
- Change Enablement
- Incident Management
- Problem Management
- Service Desk
Topic 2: ITIL Guiding Principles25%- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Focus on Value
- Optimize and Automate
Topic 3: Service Management Key Concepts25%- Service Relationships and Stakeholders
- Value and Value Co-creation
Topic 4: ITIL Service Value System (SVS)15%- Practices Overview
- Service Value Chain
- Governance
Topic 5: Four Dimensions of Service Management20%- Value Streams and Processes
- Partners and Suppliers
- Organizations and People
- Information and Technology

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ITIL 4 Foundation Exam Sample Questions (Q103-Q108):

NEW QUESTION # 103
Which is recommended as pan of the 'progress iteratively with feedback' guiding principle?

Answer: D

Explanation:
The 'progress iteratively with feedback' guiding principle encourages organizations to break down complex initiatives into smaller, simpler, and more manageable units of work1. This principle also recommends seeking and acting on feedback from stakeholders, avoiding big-bang approaches, and adapting plans based on new information2. However, this principle does not advise prohibiting changes to plans, analysing the whole situation in detail, or reducing the number of steps that produce tangible results, as these would be contrary to the iterative and adaptive nature of this principle3. Reference: ITIL Foundation - ITIL 4 Edition, page 7; ITIL 4 - A Pocket Guide, page 27; ITIL 4 Practice Guide: Progress Iteratively with Feedback, page 9.


NEW QUESTION # 104
Which is a supplier category?

Answer: B


NEW QUESTION # 105
Which of the following statements about 'outcomes' is TRUE?

Answer: C

Explanation:
An outcome is a result for a stakeholder enabled by one or more outputs1. Outputs are tangible or intangible deliverables of an activity1. For example, a service provider may produce a report (output) that helps a customer make a decision (outcome)2. References: ITIL Foundation - ITIL 4 Edition, page 3; ITIL 4 - A Pocket Guide, page 13.


NEW QUESTION # 106
What is the effect of increased automation on the 'service desk1 practice?

Answer: C


NEW QUESTION # 107
Which role approves the cost of services?

Answer: B


NEW QUESTION # 108
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