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| Section | Weight | Objectives |
|---|---|---|
| Best Practices and Governance | 10% | - Public sector implementation best practices - Accessibility and compliance standards - Performance optimization |
| Government Community Cloud | 20% | - GCC features and capabilities - Permitting and licensing capabilities - Case management for government - Constituent engagement features |
| Public Sector Data Model | 20% | - Constituent and household data model - Permit and license object relationships - Service territory and location-based services - Case and investigation management |
| Configuration and Customization | 15% | - Constituent engagement portal configuration - Workflow and approval processes - Reporting and analytics for public sector - Lightning Experience customization |
| Public Sector Solutions Overview | 15% | - Salesforce Public Sector Solutions product positioning - Key use cases and common scenarios - Government and Public Sector industry fundamentals |
| Implementation Considerations | 20% | - User adoption strategies - Data migration considerations - Security and compliance requirements - Integration patterns for government systems |
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NEW QUESTION # 82
A government agency is planning to determine applicable fees for customers based on complex data entered by the customer. Business users would like to test this feature with multiple samples before going live.
How can the agency execute and confirm samples?
Answer: C
Explanation:
Utilizing the expression sets in BRE module is a way to execute and confirm samples for determining applicable fees for customers based on complex data entered by the customer. BRE module is a component of Business Rules Engine (BRE), which is a feature of Public Sector Solutions. It can help public sector agencies to create and manage business rules and logic, such as determining fees or eligibility. Expression sets are modules of BRE that can define expressions that can be reused across multiple rules or matrices. Expression sets can also be executed and confirmed with sample data using the Test Expression Set feature in BRE.
Reference: https://help.salesforce.com/s/articleView?id=psc_admin_setup_expression_set.
htm&type=5&language=en_US
NEW QUESTION # 83
A county health department wants reviewers to quickly identify permit applications that have exceeded their target processing time. Staff should not manually calculate the elapsed time for every record. Which approach is the most effective?
Answer: C
Explanation:
Salesforce Reports and Dashboards provide real-time visibility into overdue applications using report filters and calculated fields where appropriate. Supervisors can monitor processing performance without manual calculations. Spreadsheet exports and manual updates quickly become inaccurate, while Chatter groups do not provide operational monitoring or analytics.
NEW QUESTION # 84
To allow a user to access the Public Sector Solutions Employee Experience pre-built application.
Which three permission sets need to be assigned?
Answer: B,C,E
Explanation:
This is the packaged route that keeps the process supportable, auditable, and aligned to the data model.
The Core Concept Explained: Experience Cloud design is driven by persona, authentication, scale, and sharing. The wrong template or license can create unnecessary cost, weak security, or excessive customization.
Step-by-Step Technical Analysis: Begin with the external persona, authentication requirement, and transaction volume. Select the Experience Cloud license or template that matches that access pattern, then configure sharing sets, external OWD, site visibility, and page access. Finish by testing the experience as anonymous, authenticated, and internal users. Assign Employee Experience Community Access, Employee Productivity Plus Access, and Employee Experience for Public Sector.
NEW QUESTION # 85
Bohabaven wants to implement the Grants Management module of Public Sector Solutions. They would like to allow constituents to apply online for grants and check the progress of grant applications. The Chief Marketing Officer and Head of Constituent Services have expressed their concerns about the security of the solution. They want to ensure they comply with privacy regulations around the storage and use of constituents data, and they are wondering how to protect against bots potentially spamming the application forms. What should the Technical Consultant suggest to Bohabaven to protect the application forms?
Answer: C,E
Explanation:
This is the lowest-customization answer that still satisfies the business, security, and lifecycle requirements.
The Core Concept Explained: OmniStudio separates guided interaction, data mapping, orchestration, and UI presentation. That separation is critical for high-volume public-sector intake because each asset can be tested and reused independently.
Step-by-Step Technical Analysis: Design the user journey first, then decide which OmniStudio asset owns each responsibility. OmniScript captures guided input, DataRaptors map Salesforce data, Integration Procedures orchestrate server-side work, and FlexCards expose summarized context. After assembly, validate data payloads, error handling, security, and performance with realistic application records. Implement CAPTCHA on the Experience Site forms and set external organization-wide defaults for grant application objects to Private.
NEW QUESTION # 86
A public sector agency is looking to digitize its operations for Emergency Response. As the technical consultant on the project, the expectations are to roll out a public facing portal that allows citizens to submit a simple emergency request with some basic information. Which two are the correct approaches a consultant should take to meet these objectives?
Answer: A,C
Explanation:
This answer fits because the requirement is about the specific platform mechanism named in the option, not a nearby workaround.
The Core Concept Explained: Experience Cloud design is driven by persona, authentication, scale, and sharing. The wrong template or license can create unnecessary cost, weak security, or excessive customization.
Step-by-Step Technical Analysis: Begin with the external persona, authentication requirement, and transaction volume. Select the Experience Cloud license or template that matches that access pattern, then configure sharing sets, external OWD, site visibility, and page access. Finish by testing the experience as anonymous, authenticated, and internal users. Use the Emergency Response Management experience template and the prebuilt Emergency Service Request flow.
NEW QUESTION # 87
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