Free PDF 2026 1Z0-1064-26 - New Oracle Fusion Service 2026 Implementation Professional Test Guide

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Knowledge Management	- Knowledge articles 1. Search and recommendation usage 2. Creation and lifecycle management
Topic 2: Oracle Fusion Service Overview	- Core Service Architecture 1. Service request lifecycle management 2. Fusion Service data model and components - Service Configuration Basics 1. Basic setup and administration 2. Security roles and access control
Topic 3: Field Service and Dispatch	- Field service operations 1. Scheduling and dispatch rules 2. Work order management
Topic 4: Integrations and Extensions	- Integration capabilities 1. REST APIs and integration flows 2. Third-party system integration
Topic 5: Reporting and Analytics	- Service analytics 1. Dashboards and KPIs 2. Operational reporting
Topic 6: Service Request Management	- Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management - Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q24-Q29):

NEW QUESTION # 24
You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?

A. Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.
B. Configure your self-registrations so that they are automatically approved.
C. Disable the anonymous access option in your DCS application.
D. Configure the self-registrations to restrict registration to only existing Contacts.

Answer: B,C,D

NEW QUESTION # 25
You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?

A. Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
B. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
C. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to "Yes".
D. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
E. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
F. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to "Yes".

Answer: E

NEW QUESTION # 26
You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?

A. The service request assignment will be unpredictable.
B. An error will occur; no queue is assigned to the service request.
C. The queue defined by default is the one assigned to the service request.
D. The queue defined in the first evaluated rule is always assigned to the service request.

Answer: D

NEW QUESTION # 27
If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

A. not be able to preview your application before you publish it
B. be required to create all of your own components for the display of Engagement Cloud objects
C. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
D. have to contact Oracle Support for the permission to deploy your custom DCS application

Answer: B

NEW QUESTION # 28
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

A. allows use of a simpler hierarchy
B. allows you to use the same product hierarchy as sales
C. requires less work and effort
D. allows the display of a product hierarchy specifically for service purposes

Answer: B,C

NEW QUESTION # 29
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