Quiz 2026 CIS-ITSM: Fantastic Certified Implementation Specialist - IT Service Management Free Study Material

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The CIS-ITSM certification exam is a computer-based test that consists of 60 multiple-choice questions. The candidate has 90 minutes to complete the exam, and the passing score is 70%. CIS-ITSM exam is available in several languages, including English, French, German, Japanese, and Spanish. The cost of the exam varies depending on the location, but it typically ranges from $150 to $300.

The CIS-ITSM exam covers a range of topics related to ITSM, including incident management, problem management, change management, service level management, and service catalog management. It tests the candidate's ability to configure and customize ServiceNow ITSM modules, integrate with other ServiceNow modules, and manage ITSM processes. By passing CIS-ITSM Exam, candidates can demonstrate their ability to design and implement ITSM solutions using ServiceNow, which can help them advance their careers and gain credibility in the industry.

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Exam Preparation

Questions in the exam are based on official training material provided by ServiceNow over different official platforms.Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.

On successful completion of training, candidates will receive voucher codes, using which they can register for the examination.

Apart from this, ServiceNow recommends candidates to go through the following pieces of training and courses for better understanding of platform and development fundamentals

Automated Test Framework (ATF) Fundamentals (On-demand)
ServiceNow Implementation Methodology (SIM) Fundamentals (eLearning)
ServiceNow Platform Implementation (ILT)
ServiceNow Fundamentals (ILT)
CIS-IT Service Management Exam Prep
Service Portal Fundamentals (On-demand)
Major Incident Management (On-demand)

Candidates can get the details for these pieces of training on Now Learning portal

The certification exam also verifies the ability of the candidate to practical experience and expertise of the candidate, hence candidates with following work experience or knowledge will always have an upper hand during the examination

At least six months of hands-on experience working on ServiceNow Platform
At least six months of hands-on experience in implementing applications on ServiceNow Platform
General familiarity with industry terminology, acronyms, and initial-isms

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q126-Q131):

NEW QUESTION # 126
How can you customize the process for normal change requests so that no approval is needed from assignment group manager when the risk is low?

A. In the "Normal Change Policy" policy, deactivate the "Low Risk Manager approval" decision.
B. In the "Low Risk Normal Change Policy" policy, Unselect the "Require Assignment Group Approval" check box.
C. Modify the script include "ChangeRequestStateModel_normal" so that no approval is needed when the risk is low.
D. In the "Normal Change Policy" policy, unselect the "Require Assignment Group Approval for Low Risk Changes" check box.

Answer: A

NEW QUESTION # 127
What is the relationship between User table and Location table?

A. One-to-many (one location can be assigned to many users)
B. One-to-one
C. Many-to-many
D. One-to-many (one user can have many locations)

Answer: A

Explanation:
Explanation
Explanation:
A user can have only one location, but the same location can be used for many users.

NEW QUESTION # 128
Which script include should be modified in order to impose limits when moving a problem task from one state to another?

A. ProblemTaskUtils
B. ProblemTaskState
C. ProblemTaskChangeState
D. ProblemTaskStateUtils

Answer: D

NEW QUESTION # 129
In a conference room reservation request form, the requester needs to identify the company location from the location table. What variable type is used to achieve this?

A. Single Line Text
B. Multiple Choice
C. Reference
D. Select Box

Answer: A

NEW QUESTION # 130
Which feature may be used to track trends related to the average resolution time by priority for Incidents compared to other customers in the same industry / number of users / region?

A. Reporting
B. Scheduled Reports
C. Performance Analytics
D. Benchmarks

Answer: C

NEW QUESTION # 131
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