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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Operational Procedures21%- Communication and professionalism
  • 1. Incident reporting
    • 2. SLA management
      • 3. Customer service techniques
        - IT service management
        • 1. Backup and recovery processes
          • 2. Documentation and change management
            • 3. Disaster recovery planning
              - Safety and compliance
              • 1. Workplace safety procedures
                • 2. Environmental controls
                  • 3. Privacy and regulatory compliance
                    Software Troubleshooting23%- Application and security troubleshooting
                    • 1. Application crashes and errors
                      • 2. Security-related issues and fixes
                        • 3. Installation and compatibility problems
                          - Mobile device troubleshooting
                          • 1. App and OS update failures
                            • 2. Connectivity and synchronization issues
                              • 3. Performance and battery problems
                                - Operating system issues
                                • 1. Update and driver failures
                                  • 2. Boot errors and startup problems
                                    • 3. System crashes and performance issues
                                      Operating Systems28%- macOS, Linux, and Chrome OS basics
                                      • 1. System configuration and maintenance
                                        • 2. Command-line operations
                                          • 3. Installation and navigation
                                            - Windows installation, configuration, and management
                                            • 1. Command-line tools and scripting
                                              • 2. File systems, partitions, and storage management
                                                • 3. Device drivers and system updates
                                                  • 4. Windows 10/11 features and settings
                                                    - Mobile operating systems
                                                    • 1. Android and iOS configuration
                                                      • 2. Mobile device management
                                                        • 3. App installation and security settings
                                                          Security28%- Security fundamentals
                                                          • 1. Zero Trust concepts
                                                            • 2. Authentication and authorization
                                                              • 3. Permissions and access control
                                                                - Threats and mitigation
                                                                • 1. Data protection and disposal
                                                                  • 2. Social engineering prevention
                                                                    • 3. Malware types and removal
                                                                      - Network and application security
                                                                      • 1. Wireless security protocols
                                                                        • 2. Firewalls and security appliances
                                                                          • 3. Encryption technologies

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                                                                            CompTIA A+ Certification Exam: Core 2 220-1202 Prüfungsfragen mit Lösungen (Q264-Q269):

                                                                            264. Frage
                                                                            Which of the following is a reason to keep the air temperature and humidity level within proper limits in environments with multiple active computers and peripherals?

                                                                            Antwort: C

                                                                            Begründung:
                                                                            Proper humidity levels prevent environments from becoming too dry, which reduces static electricity buildup and the risk of damaging static discharge around computer equipment.


                                                                            265. Frage
                                                                            Multiple users are reporting audio issues as well as performance issues after downloading unauthorized software. You have been dispatched to identify and resolve any issues on the network using best practice procedures.
                                                                            INSTRUCTIONS
                                                                            Quarantine and configure the appropriate device(s) so that the users' audio issues are resolved using best practice procedures.
                                                                            Multiple devices may be selected for quarantine.
                                                                            Click on a host or server to configure services.
                                                                            If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.










                                                                            Antwort:

                                                                            Begründung:
                                                                            Host 2, Host 3, Host 4 , Host 5 ,Host 6, Host 7, Host 8 , Media Server - Stop All unwanted and malicious service (Persistance.j1zpxn Installer Service) from all the listed host and Media servers Refer screenshot below on the required service started/stopped on host2, same service to be started and stopped across all host servers.

                                                                            A screenshot of a computer AI-generated content may be incorrect.

                                                                            A screenshot of a computer AI-generated content may be incorrect.


                                                                            266. Frage
                                                                            A technician needs to configure laptops so that only administrators can enable virtualization technology if needed. Which of the following should the technician configure?

                                                                            Antwort: C

                                                                            Begründung:
                                                                            Virtualization settings are typically found within the BIOS/UEFI firmware configuration. To prevent unauthorized users from changing these settings, the technician should set a BIOS password. This ensures only administrators with the password can access or modify BIOS settings, including virtualization support.
                                                                            B). The guest account is a user-level feature in Windows and doesn't control BIOS access.
                                                                            C). A screen lock prevents casual access to the desktop but doesn't protect firmware settings.
                                                                            D). AutoRun controls how media and devices behave when inserted - unrelated to BIOS security.
                                                                            Reference:
                                                                            CompTIA A+ 220-1102 Objective 2.2: Compare and contrast security measures and administrative controls.
                                                                            Study Guide Section: BIOS/UEFI settings protection - password implementation
                                                                            -


                                                                            267. Frage
                                                                            Multiple users are reporting audio issues as well as performance issues after downloading unauthorized software. You have been dispatched to identify and resolve any issues on the network using best practice procedures.
                                                                            INSTRUCTIONS
                                                                            Quarantine and configure the appropriate device(s) so that the users' audio issues are resolved using best practice procedures.
                                                                            Multiple devices may be selected for quarantine.
                                                                            Click on a host or server to configure services.
                                                                            If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.










                                                                            Antwort:

                                                                            Begründung:
                                                                            See Explanation below for complete solution.
                                                                            Explanation:
                                                                            Host 2, Host 3, Host 4 , Host 5 ,Host 6, Host 7, Host 8 , Media Server - Stop All unwanted and malicious service (Persistance.j1zpxn Installer Service) from all the listed host and Media servers Refer screenshot below on the required service started/stopped on host2, same service to be started and stopped across all host servers.

                                                                            A screenshot of a computer AI-

                                                                            A screenshot of a computer AI-


                                                                            268. Frage
                                                                            An organization is experiencing an increased number of issues. A technician notices applications that are not installed by default. Users are reporting an increased number of system prompts for software licensing. Which of the following would the security team most likely do to remediate the root cause?

                                                                            Antwort: B

                                                                            Begründung:
                                                                            If unauthorized or non-standard applications are appearing on systems and users are receiving licensing prompts, it's likely users are installing software themselves. Removing users from the local administrators group will prevent them from installing software without approval and reduce the likelihood of introducing unapproved or malicious programs.
                                                                            A). Deploying a PKI helps with secure communications but doesn't address user software installation rights.
                                                                            C). Blocking suspicious websites is helpful but doesn't prevent local installations.
                                                                            D). Stricter UAC may add prompts but can still be bypassed by admin users.
                                                                            Reference:
                                                                            CompTIA A+ 220-1102 Objective 2.2: Compare and contrast access control methods and user privilege settings.
                                                                            Study Guide Section: Principle of least privilege and managing local admin rights


                                                                            269. Frage
                                                                            ......

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