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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Key Concepts of Service Management	- Products and services relationship - Organizations, service providers, service consumers - Value and value co-creation
Topic 2: ITIL Practices Overview	- Service management practices (e.g., incident management, service desk, change enablement) - General management practices (e.g., continual improvement, risk management) - Technical management practices (e.g., deployment management, infrastructure and platform management)
Topic 3: Four Dimensions of Service Management	- Information and technology - Organizations and people - Value streams and processes - Partners and suppliers
Topic 4: ITIL Service Value System (SVS)	- Continual improvement - Service value chain - Governance - Opportunity, demand, and value - Guiding principles

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EXIN ITIL 4 Foundation Sample Questions (Q315-Q320):

NEW QUESTION # 315
Which statement about emergency changes is CORRECT?

A. The testing of emergency can be eliminated in order to implement the change quickly
B. Emergency changes must be fully documented before authorization and implementation
C. The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly
D. Emergency changes should be authorized and implemented as service requests

Answer: C

NEW QUESTION # 316
A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?

A. Problem management
B. Service request management
C. Incident management
D. Change enablement

Answer: C

NEW QUESTION # 317
Which practice minimizes the impact on normal service operation by managing resources in response to unplanned reductions in service quality?

A. Continual improvement
B. Service level management
C. Incident management
D. Change enablement

Answer: C

NEW QUESTION # 318
Which processes are responsible for the regular review of underpinning contracts?

A. Supplier management and availability management
B. Supplier management and change management
C. Availability management and service level management
D. Supplier management and service level management

Answer: D

NEW QUESTION # 319
Which describes a standard change?

A. A high-risk change that needs very thorough assessment
B. A change that must be implemented as soon as possible
C. A change that needs to be scheduled, assessed and authorized following a defined process
D. A change that is typically implemented as a service request

Answer: D

NEW QUESTION # 320
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