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| Section | Objectives |
|---|---|
| Experience Site Configuration | - Site creation and setup - Templates and branding - Navigation and structure configuration |
| Experience Cloud Fundamentals | - Use cases and business value of Experience Cloud - Experience Cloud licensing and capabilities |
| Collaboration and Engagement | - Chatter and community engagement features - Case management in Experience Cloud |
| Analytics and Optimization | - Experience Cloud reporting and dashboards - Adoption and performance metrics |
| Experience Personalization | - Salesforce CMS integration - Content personalization strategies - Audience targeting and segmentation |
| Security and Access | - Sharing models and data visibility - Profiles, permission sets, and roles in Experience Cloud - User authentication and login methods |
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NEW QUESTION # 90
Which component inform support agents working in the Service Console what actions a customer has taken on an Experience site?
Answer: D
Explanation:
Experience Tracker is a component that informs support agents working in the Service Console what actions a customer has taken on an Experience site. Experience Tracker shows information such as page views, searches, downloads, and case interactions that the customer has performed on the site. This helps agents understand the customer's context and provide better service.
NEW QUESTION # 91
Cloud Kicks (CK) has built a site using Salesforce Experience Builder. The CTO of CK wants to give customers the ability to log in to the site using their Google credentials. CK also wants to access customers' basic Google profile data when they log in so the company can serve content that matches customers' interests.
Mow should the Experience Cloud consultant implement this?
Answer: A
Explanation:
This option allows CK to use Google as an external identity provider and enable customers to log in to the site using their Google credentials. CK can also access customers' basic profile data, such as name, email, and picture, by specifying the scopes and attributes in the authentication provider settings. CK can also use the authentication provider to configure single sign-on (SSO) and just-in-time (JIT) provisioning for the site.
NEW QUESTION # 92
Universal Containers (UC) works with regional partners to sell localized products. UC Is actively accepting new partner applications in certain regions. Partners can only apply using uCs referral program, and the application form in certain regions can potentially contain a varying degree of sensitive information. The list of existing partners must not be shared with the general public.
What should the Experience Cloud consultant recommend?
Answer: B
Explanation:
This option allows UC to control the access to the partner application form and ensure that only qualified partners can apply. Token-based referral links are unique and expire after a certain time, which adds an extra layer of security. Creating an app for the internal team also allows UC to track the performance of the referral program and reward the existing partners accordingly1
NEW QUESTION # 93
Bloomington Caregivers (BC) wants to share Covid-19 related information with all site visitors, including unauthenticated users.
Which three things should BC in mind about unauthenticated or guestuser access?
Choose 3 answers
Answer: A,B,E
Explanation:
Three things that BC should keep in mind about unauthenticated or guest user access are A, B, and D.
Unauthenticated or guest useraccess is a feature that allows users to access your Experience Cloud site without logging in or registering. Unauthenticated or guest users have limited access and visibility to data in your Salesforce org, and they have some restrictions, such as:
* Guestuser external organization-wide defaults are always set to Private. This means that guest users cannot access any records that are owned by external users (such as Customer Community or Partner Community users) unless they are explicitly shared with them.
* Guest user can't access records via manual sharing. This means that guest users cannot access any records that are shared with them by using the Sharing button on the record detail page.
* Guest user can't be members of public groups or queues. This means that guest users cannot access any records that are shared with them by using public groups or queues as criteria.
NEW QUESTION # 94
Ursa Majer Solar (UMS) wantsto give its partriers the content, data, and tools they need to sell more solar panels.
Which three Partner Relationship Management features should the system administrator utilize on UMS's site?
Choose 3 answers
Answer: A,D,E
Explanation:
DealRegistration allows UMS to enable its partners to register deals and work with UMS on sales opportunities. UMS can also set up approval processes and validation rules for deal registration and track the deal status and revenue. Lead Distribution allows UMSto assign leads to partners based on predefined criteria, such as location, product, or industry. UMS can also monitor the lead conversion rate and partner performance. Market Development Fund allows UMS to allocate funds to partners for marketing activities, such as events, campaigns, or webinars. UMS can also create budgets, approval workflows, and reports for market development fund.
NEW QUESTION # 95
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