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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

SectionObjectives
Topic 1: Integration and Extensibility- Salesforce APIs and Integration Patterns
- External System Data Synchronization
Topic 2: Communications Cloud Fundamentals- Communications Industry Data Model
- Industry Cloud Overview and Use Cases
Topic 3: OmniStudio (Vlocity) Capabilities- DataRaptors and Integration Procedures
- OmniScripts and Guided Experiences
- FlexCards and UI Composition
Topic 4: Industry Process Automation- Service and Provisioning Workflows
- Customer Lifecycle Management
Topic 5: Order Management and CPQ- Product Catalog and Pricing Configuration
- Order Capture and Fulfillment Flows

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q80-Q85):

NEW QUESTION # 80
ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines. Which migration strategies should be opt?

Answer: A

Explanation:
Given ABC Telecom ' s large asset base and regional operational differences, migrating assets in chunks by geographical region and account type allows for a more manageable and tailored approach. Prioritizing migration based on regional readiness timelines ensures that each region ' s specific needs and timelines are accommodated, facilitating a smoother transition to Customer 360 capabilities.References:Salesforce best practices for large-scale data migrations and regional implementation strategies.


NEW QUESTION # 81
Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE).
UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers

Answer: D

Explanation:
When modeling dedicated internet services and Ethernet access devices, especially when the device is reused for future offerings, it ' s efficient to model them as standalone offers with an auto-add relationship. This approach ensures that the Ethernet access device is automatically included when a dedicated internet service is added, while also allowing for the flexibility to use the device with other services like VOIP and business TV in the future.References:Salesforce CPQ documentation on product modeling and auto-add relationships.


NEW QUESTION # 82
UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.

Answer: A,B,E

Explanation:
The Change of Plan feature in Communication Cloud offers key capabilities including History of subscription updates and traceability (A), ensuring Service Continuity (C), and supporting Migrating in/out from bundle offers (D). These features enable customers to upgrade or downgrade their plans while maintaining service continuity and providing a clear history of changes for better customer management.References:Salesforce Communication Cloud documentation on subscription management and change of plan features.


NEW QUESTION # 83
Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?

Answer: B

Explanation:
For the requirement where UC warehouse agents need to enter a router ' s barcode and shipping tracking number, configuring a Manual Task Orchestration item that launches an OmniScript is the optimal solution.
This setup provides a user-friendly interface for agents to input the required information, while the orchestration ensures that these tasks are integrated into the overall order fulfillment process seamlessly.
References:Salesforce Communications Cloud Orchestration and OmniScript configuration documentation.


NEW QUESTION # 84
T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.

Answer: B


NEW QUESTION # 85
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