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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuring Maintenance Plans | 5% | - Design and implement maintenance plans - Schedule recurring work |
| Topic 2: Managing Scheduling and Optimization | 28% | - Set up operating hours and availability - Configure scheduling policies and optimization rules - Manage service appointment lifecycle and assignment - Use dispatcher console and scheduling tools |
| Topic 3: Managing Work Orders | 23% | - Manage work order lifecycle, line items, and milestones - Configure work order processes, types, and parameters - Relate work orders, service appointments, and products |
| Topic 4: Managing Inventory | 8% | - Select inventory and price book models - Manage products, consumption, and returns |
| Topic 5: Managing Assets | 5% | - Track asset history and maintenance - Maintain assets and asset relationships |
| Topic 6: Permissions and Sharing | 5% | - Manage territory visibility and sharing rules - Configure permission sets and access |
| Topic 7: Managing Resources | 16% | - Set up and manage crews and resource types - Understand license types and deployment - Configure service territories and membership - Manage time sheets, operating hours, and skills |
| Topic 8: Configuring Mobility | 10% | - Distinguish mobile app capabilities - Configure Field Service mobile app settings - Enable mobile workflows and sign-off processes |
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NEW QUESTION # 36
UniversalContainers's Technicians have 12 mandatory company holidays each calendar year. Technicians need to view all of their absence records at once. Which two applications should a Consultant recommend to meet this requirement? Choose ? answers
Answer: A,B
Explanation:
These two applications allow viewing all of the absence records at once, as they support displaying related lists on objects such as service resources or service territories. References:https://help.salesforce.com/s
/articleView?id=sf.fs_absences_overview.htm&type=5
NEW QUESTION # 37
Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?
Answer: D
Explanation:
This object can be used to share service appointments with service resources in Salesforce Field Service by assigning service resources to service territories and assigning service appointments to the same service territories. References:https://help.salesforce.com/s/articleView?id=sf.fs_service_territories.htm&type=5
NEW QUESTION # 38
universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit Which data model should the consultant recommend to the universal container?
Answer: B
Explanation:
Work Orders are records that track customer requests for service such as repairs or maintenance[87]. Work Order Line Items are records that track specific tasks or products related to a work order[88]. Service Appointments are records thattrack the date, time, duration, and assigned resource for a work order or work order line item[89]. Using this data model would allow Universal Containers' technicians to follow a standard operating procedure while performing maintenance on an individual asset by creating different work order line items for different operations and capturing notes and status updates for each line item. It would also allow scheduling and dispatching one service appointment for one visit. Service appointment to represent preventative maintenance on the asset - work order line item to represent the different operations - work order to represent the visit would not work because service appointments cannot be related directly to assets. Work order line item represent preventativeMaintenance on the asset - work order represent the different operations- service appointment to represent visit would not work because work order line items cannot be related directly to assets. References: https://help.salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5https://help.salesforce.
com/s/articleView?id=sf.fs_service_appointments.htm&type=5
NEW QUESTION # 39
Universal Containers Technicians frequently need to request more parts from another inventory location when stock runs low.
How can Universal Container Technicians achieve this for each product requested?
Answer: A
Explanation:
This option allows creating a record to request products from another inventory location and adding product request line items for each product requested. References:https://help.salesforce.com/s/articleView?id=sf.
fs_product_requests_overview.htm&type=5
NEW QUESTION # 40
Universal Containers wants to reduce its mean-time-to-service.
Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers
Answer: B,D,E
Explanation:
Scheduling, dispatching, and knowledge base are three field service processes that can help reduce the mean- time-to-service. Scheduling is the process of assigning service appointments to resources based on their availability, skills, and location. Dispatching is the process of sending service appointments to resources and tracking their status and location. Knowledge base is a repository of articles that provide information and solutions for common issues and questions.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_scheduling.htm&type=5https://help.salesforce.
com/s/articleView?id=sf.fsl_dispatch.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
knowledge_about.htm&type=5
NEW QUESTION # 41
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