Free PDF 2026 Oracle 1Z0-1064-26: Oracle Fusion Service 2026 Implementation Professional First-grade Reliable Test Online

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Knowledge Management	15%	- Article management and access - Knowledge base setup and configuration
Topic 2: Digital Customer Service (DCS)	20%	- Authentication, profiles and security - Themes, templates and page customization - DCS architecture and deployment
Topic 3: Omnichannel Communications	15%	- Media toolbar and agent notifications - Email, chat and CTI configuration - Work routing and queue setup
Topic 4: Service Request Management	25%	- SR categories, assignment rules and routing - Service catalog and entitlements - Milestones and action plans - SR creation, lifecycle and processing
Topic 5: Customization, Productivity and Analytics	10%	- SmartText, hotkeys and audit features - OTBI reporting and integration basics - Application Composer and extensions
Topic 6: Fusion Service Overview and Setup	15%	- Functional Setup Manager (FSM) usage - Service configuration basics - Security model, roles and access control

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q56-Q61):

NEW QUESTION # 56
Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A. Create standard text to be posted to the message thread.
B. Configure the email template to be used for notification.
C. Configure an object workflow action to send the email when the milestone status changes to warning.
D. Configure an analytics report showing milestones in warning status.
E. Add an extension column to the milestone object to hold the warning threshold value.
F. Specify the warning threshold for the milestone in the standard coverages.

Answer: B,D,F

NEW QUESTION # 57
What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A. Add the Product object to your DCS application.
B. Add product ID(s) to the database component.
C. Add images as the product image will not be pulled from Engagement Cloud.
D. Configure products groups and product items in Engagement Cloud.

Answer: A,B,D

NEW QUESTION # 58
You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

A. Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
B. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
C. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
D. Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects

Answer: B

NEW QUESTION # 59
Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?

A. The only toolbar enabled is the default one, and you must configure at least two.
B. You have not enabled the Computer Telephony Integration (CTI) service.
C. You did not enable the vertical toolbar which is required, while the horizontal is optional.
D. The signed-in user does not have the appropriate access privileges to a toolbar.
E. You entered a toolbar height that is not more than 70 pixels.

Answer: B,C

NEW QUESTION # 60
Which three types of data are included in the interaction associated with a normal call flow?

A. Agent name
B. Start time of the call
C. Service Request create date
D. Contact name
E. Channel

Answer: A,C,D

NEW QUESTION # 61
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