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| Section | Weight | Objectives |
|---|---|---|
| People | 42% | - Empowering team members and stakeholders - Supporting team performance - Managing conflict - Ensuring team collaboration - Leading a team |
| Process | 50% | - Assessing and managing risks - Managing communications - Executing projects with urgency - Managing project planning - Managing project changes |
| Business Environment | 8% | - Evaluating project benefits and value - Planning and managing project compliance - Supporting organizational change |
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NEW QUESTION # 20
A stakeholder on a project has a reputation for being easily angered and unreasonably difficult on projects The project manager would like to minimize the impact of the stakeholder's behavior on the development team.
What training should the project manager choose for their team to help with this situation?
Answer: B
Explanation:
Emotional intelligence (EI) is the ability to understand and manage one's own emotions and those of others.
EI is a critical skill for project managers, as it helps them to communicate effectively, build trust, motivate teams, resolve conflicts, and manage stakeholder relationships. EI consists of four core components: self- awareness, self-regulation, motivation, empathy, and social skills. Project managers can benefit from EI training to enhance their leadership and team dynamics in the context of project management. EI training can help project managers to:
* Grasp EI's core elements and assess their own strengths and weaknesses
* Boost communication and leadership skills through emotional understanding
* Learn conflict resolution techniques to improve team dynamics
* Master managing stakeholder relationships with EI principles
* Reframe negative emotions with positivity and align them with project goals
* Manage stress and maintain focus under pressure References:
* Emotional Intelligence for Project Managers | Udemy
* Emotional Intelligence for Project Managers - Project Management Academy
* Emotional Intelligence - Project Management Academy
NEW QUESTION # 21
You are the project manager for a cable service provider. Your project team is researching a new service offering. They have been working together for quite some time and are in the performing stage of team development. A new member has been introduced to the team. Which of the following statements is true?
Answer: B
Explanation:
The introduction of a new team member will start the formation and development of the team all over again with the forming stage.
NEW QUESTION # 22
Drag the communication event on the left to the mam subject discussed during the event on the right.
Answer:
Explanation:
Explanation:
NEW QUESTION # 23
A procurement team lead has been reported as getting into conflicts with other project team members on a weekly basis, The project manager engages with the team lead and discovers that other team members do not believe the team lead is right for this position.
What should the project manager do to resolve these recurring conflicts between the team lead and the other team members?
Answer: D
Explanation:
The project manager should aim to resolve conflicts in a way that promotes understanding and cooperation among all team members. This involves understanding the emotions and perspectives of all parties involved, and finding ways to reduce tension and increase cooperation. Simply issuing warnings or sending individuals to training may not address the root cause of the conflict. Similarly, establishing special rules or treatment for certain individuals may not be fair or effective in the long term. The project manager should strive to create an environment where all team members feel heard, understood, and valued. References: PMBOKGuide - Sixth Edition, Project Management Institute, Inc., 2017, pp. 349-350. Available at:
https://www.pmi.org/pmbok-guide-standards/foundational/pmbok
NEW QUESTION # 24
A key customer stakeholder asks the project team to include new tasks in the backlog and begin analyzing new requests. The customer expects results as soon as possible and pressures the team to attend noncritical meetings. The team is frustrated by this situation. How should the project manager approach this situation?
Answer: C
Explanation:
In situations where a key customer stakeholder is adding new tasks and pressuring for quick results, it's important for the project manager to facilitate a collaborative approach. The project manager should encourage the customer to work directly with the product owner to prioritize requests. This ensures that the most important tasks are identified and addressed in a manner that aligns with the project's goals and capacity. It also helps in managing the customer's expectations by involving them in the decision-making process, which is a key aspect of stakeholder engagement in project management. Additionally, this approach is in line with Agile principles, which emphasize customer collaboration over contract negotiation, suggesting that engaging customers in the development process is more beneficial than strictly adhering to contractual terms.
NEW QUESTION # 25
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